Join Bright Pattern

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly!

Sales Development Representative

Bright Pattern is looking for a Sales Development Representative to work with our prospects to propel Bright Pattern’s growth. Become an integral part of our growing marketing and sales team as a sales development representative! As part of our team, you’ll work directly with our prospective clients and support teams as you head up the development of our SDR department. Bright Pattern is a fun and fast-paced work environment with great benefits and upward mobility. Our team is growing fast locally in Pleasanton as well as internationally with offices in Japan and Australia.

Position Summary

The Sales Development Representative is responsible for generating qualified opportunities for the Sales Team through inbound marketing efforts and outbound prospecting. They also provide the main point of contact to build relationships via web inquiries and web chats. Successful candidates will be empathetic, personable, outgoing and able to help develop leads into Sales Qualified Leads. The position reports into Marketing but will work equally closely with the Sales team.

Key Responsibilities

  • Build relationships with contacts by offering resources (white papers, blogs, etc.) and understanding where the prospect is in the buying process
  • Research, identify, and prospect for new clients
  • Transform Marketing Leads to Sales Opportunities by educating leads
  • Schedule quality appointments and meetings for the sales team
  • Handle live inbound web chats
  • Follow-up via phone and email on leads from web, events, email campaigns, etc.
  • Leverage LinkedIn to append data on key leads and better understand the lead’s pain-points and goals

Skills and Qualifications

  • Entrepreneurial self-starter
  • BA/BS degree or 2+ years’ experience
  • Excellent written and verbal communication skills
  • Strong rapport building phone communication skills
  • Great problem solver, ability to actively listen and evaluate prospect/customer needs
  • Comfortable reaching out to new contacts via phone, email, and LinkedIn

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings


Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.

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