Join Bright Pattern

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly!

Vice President U.S. Sales

The Vice President of U.S.  Sales position requires an experienced and motivated Leader of Sales to lead our U.S. business.  This leader will be responsible to recruit, develop and expand our U.S. partner ecosystem and manage our Direct Team A successful Leader is a self-starting closer who can create a large pipeline of business within a short period of time. We look for business athletes who are aggressive team players – hungry, nimble and intelligent with the ability and willingness to close a mix of complex enterprise and more transactional deals. This is a key position within our Sales organization and will report directly to our CEO. You will be responsible for North America Bookings and Revenue, opening new routes to market and helping recruit partners to build & sell our contact center solution.

Your primary role is Drive Revenue by managing our direct team,  recruiting new partners who have large ecosystems of customers and a significant Contact go to market capability, and recruiting new employees. You must demonstrate a combination of skills that include sales, sales engineering and professional services. This role requires a deep understanding of our solution, and the ability to effectively communicate the customer benefits as to how our product addresses their specific requirements.

Job Duties

  • Your Number one criteria for success is measured in closed deals
  • Partner Recruitment and enablement to enable a broad and effective partner ecosystem
  • Maintain up-to-date product knowledge and participate in on-going training
  • Accept ownership for expanding sales and accomplishing assigned tasks
  • Identify sales opportunities
  • Establish and maintain long-term business relationships
  • Manage and interpret customer requirements
  • Coordinate company staff to provide exemplary service to customers when required
  • Communicate solutions benefits effectively
  • Be able to demonstrate the solution to prospects, customers and partners 
  • Provide feedback to engineering on product requirements
  • Make technical presentations, conduct webinars
  • Assist in RFI’s and RFQ’s
  • Maintain knowledge of competitor’s products
  • Assist Customer Success to support Implementation of our solution
  • Responsible for setting customer expectations

Skills and Qualifications

Key Responsibilities

  • Drive North America Revenue and Bookings
  • Identify and recruit key partners to sell Bright Pattern throughout U.S.
  • Create and drive revenue throughout U.S. with responsibility for the U.S. P&L
  • Generate business opportunities through professional networking and cold-calling
  • Develop or draw from prior relationships to establish our initial GTM partners in U.S.
  • Be the primary driver of revenue in U.S.
  • Meet and exceed all quarterly and annual sales quotas
  • Develop overall U.S. business plan and GTM plans with partners to include engagement models and revenue targets
  • Maintain partner and opportunity forecasting within our internal forecasting system (SFDC) 
  • Self-generate leads from a personal connections and referral partners
  • Close customer opportunities, manage forecasts and pipelines

Qualifications and Key Skills

  • 7+ years of call center software sales experience with key U.S. distribution partners
  • Be able to work independently in a fast paced, rapid change start-up environment
  • Proven experience recruiting, signing and driving revenue in a start-up environment
  • Proven track record of sales excellence with U.S. partners
  • A proven sales hunter and closer
  • Superior professional presence and business acumen
  • Knowledge of key CCaaS partners and ability to quickly engage and quickly establish revenue-yielding relationships
  • Established contact relationships preferred
  • Strong action and results orientation
  • Ability to operate independently and drive sales in a start-up environment
  • Experience with and knowledge of call center software, CRM, service management, SaaS.  

Ideal Additional Skills (not required)

  • Results Oriented
  • Strong Communication/presentation skills
  • Collaborative
  • Self-starter and fast learner
  • Ability to overcome objections
  • Multi-tasker

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings

Bright Pattern is a fast-moving cloud software company growing faster than others in the market.   You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.  

Ready to join the Bright Pattern Team?  Apply Now!

About Bright Pattern

Bright Pattern is the highest-rated all-in-one omnichannel contact center platform with the highest ROI and fastest time to deploy in the industry, with over 500 customers in 26 countries. Bright Pattern’s platform allows your business to provide effortless omnichannel conversations across all voice and digital channels (voice, SMS, web chat, email, video chat, messenger apps, and bots) and connects to your business applications seamlessly.  Bright Pattern’s Omnichannel Quality Management capabilities also allow your business to monitor the quality of 100% of interactions on every channel. Bright Pattern is the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables Omni-EnterpriseTM CX, allowing customers to connect with any employee in your company across voice and digital channels through their mobile device. The company was founded by a team of industry veterans who pioneered the leading contact center solution and is now delivering an architecture for the future with an advanced cloud-first approach.

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