Support for live chats is available 24 hours a day to provide assistance whenever you require it. Support staff are experienced and can assist you with many issues, like creating Teams and troubleshooting issues or assisting for specific features.If you’re making use of the trial version Microsoft Teams, you can still seek assistance by contacting Microsoft support. But, you’ll need to send a ticket via Microsoft support. Microsoft Support website.
Below are some steps for how to send an email for Microsoft support:
The Microsoft customer support rep will be in touch with you to help to resolve the problem.
Live Chat offers the same excellent experience that you have come to expect from Teams. Its features include file sharing, department-based route routing and slash command information about your visitor’s location, their browser as well as any other customized information regarding your visitors that you can provide such as email address name, address, and telephone number.
First Time Setup
Just getting started? We’ll guide you through your first-time set-up tasks here.
1. Add a Live Chat Tab to your Team right from Microsoft Teams.
2. Next, to access your Chat Settings and Agent Settings, add the Live Chat app to your personal workspace.
Each Team member should also add your Live Chat app to their workspace individually, as this is how your Team members can change their Agent Settings, such as their photo and nickname.
* If you aren’t receiving chat requests to your team:
If you are not receiving Live Chat request notifications to your Team, you may not have added the app to a Team when originally installing. You can always uninstall and reinstall the app to your workspace in the following article.
3. Turn on your Channel Notifications.
By default, new Post Notifications are turned off. To make sure you never miss a Live Chat request, turn on your Channel Notifications. Just click the 3 dots next to your Team’s ‘General’ channel. Then, on the popup, choose ‘All New Posts’: ‘Banner and feed’: then ‘Save’. You can also choose to display notifications ‘Only in feed’. Either option will work.
4. Add your code snippet to your website.
5. Preview your Live Chat and send a Test Chat.
The truth is that Microsoft Teams doesn’t seem like the best option to be a live-streamed support channel.
The use of Microsoft Teams as a help desk allows your support team to assist customers without leaving the application they utilize to communicate with chat and interact alongside colleagues all day long.
In actual fact using MS Teams integrated with the customer support processes can bring incredible advantages for your business:
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Working in Teams means that your customer service teams do not have to switch between tools to deal with tickets and requests. They can answer customer questions in real time from the tool they have opened on their screens already. |
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It’s what the tool’s been built for, after all. Conversing with customers in Teams will naturally boost collaboration, and build stronger relationships with customers. |
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Using Teams as a help desk integrates customer service with the rest of the business. Support teams can ask anyone for help and assistance right away, and as a result, assist customers faster. |
Microsoft is a software and internet service provider. Microsoft is the world’s leading supplier of computer software, hardware for mobile, computer and gaming systems; as well as cloud services.
Microsoft’s Customer Service team Microsoft offers support via the following channels live chat and social media support. self-service and forum assistance.
Contact Microsoft support by contacting Microsoft support team via an online Chat with live support agent on their site or sending them a message via any of their social networks.
Microsoft does not offer telephone customer service.
