Are your top customers waiting too long?
Are your top customers waiting too long to receive human-assisted service? With Bright Pattern Contact Center for Zendesk, you can transparently pull data about calling customers, and use that data to prioritize and direct them to skilled agents accordingly. This, in turn, improves your contact center’s service levels and efficiency, saves time, and ultimately, increases customer satisfaction.
Recognize Your TOP Customers
Recognize your customers using Zendesk, Salesforce.com, or any other customer data source. We help you automate the process of accessing customer data that lives outside of Zendesk and bring it in to Zendesk—so your agents don’t have to do anything at all. Your communication system pulls customer data, checks entitlement, creates new cases, prioritizes them, and pops important information to the agent’s screen. For everyone involved, Bright Pattern for Zendesk saves time by accessing customer data automatically.
Identify customers’ segments based on the attributes you define. We enable your system to identify, prioritize, and direct your highest-value customers to agents automatically. Callers with a lower priority value can be directed to self service instead.
give your top customers the attention they deserve
Treat customers to differentiated service, which improves both service levels and efficiency:
See how the Bright Pattern omnichannel solution for Zendesk has helped your peers take control over their multichannel communications