Focus Your Attention on Your Top Customers

Zendesk & Bright Pattern
imac_zendesk

Are your top customers waiting too long?

Are your top customers waiting too long to receive human-assisted service? With Bright Pattern Contact Center for Zendesk, you can transparently pull data about calling customers, and use that data to prioritize and direct them to skilled agents accordingly. This, in turn, improves your contact center’s service levels and efficiency, saves time, and ultimately, increases customer satisfaction.

Recognize Your TOP Customers

Recognize your customers using Zendesk, Salesforce.com, or any other customer data source. We help you automate the process of accessing customer data that lives outside of Zendesk and bring it in to Zendesk—so your agents don’t have to do anything at all. Your communication system pulls customer data, checks entitlement, creates new cases, prioritizes them, and pops important information to the agent’s screen. For everyone involved, Bright Pattern for Zendesk saves time by accessing customer data automatically.

Learn More about Bright Pattern Software For Zendesk

Template Prioritize their time in queue 01 Route them to agents with dedicated skills 02 Direct less-valuable callers to self service 03 Zendesk incoming calls

Identify customers’ segments based on the attributes you define. We enable your system to identify, prioritize, and direct your highest-value customers to agents automatically. Callers with a lower priority value can be directed to self service instead.

give your top customers the attention they deserve

Treat customers to differentiated service, which improves both service levels and efficiency:

See how the Bright Pattern omnichannel solution for Zendesk has helped your peers take control over their multichannel communications

ZENDESK INTEGRATION

Learn More About Bright Pattern Call Center Software for Zendesk