How does Microsoft Teams work for phone calls?

Microsoft Teams Phone: Simplified, enterprise-grade calling in Microsoft Teams

How does Microsoft Teams work for phone calls

Microsoft Teams Phone and why you should use it

Hybrid workforces present new challenges and open up new opportunities. Remote employees must communicate with their workplaces from anywhere and from any device. Companies require flexible phone capabilities while retaining traditional calling features. The pressure for IT funds and staff creates possibilities for new technology that is cost-effective and easy to handle. The businesses that are successful in the coming years working will be ones that take advantage of flexibility. Make use of your existing IT tools to tackle the challenges. How does Microsoft Teams work for phone calls? Let’s find out more all we can about Microsoft Teams Phone.

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How does Microsoft Teams work for phone calls?

Can anyone get on a microsoft teams call? Everyone can participate with an invitation to join a Microsoft Teams call. Anyone can join any Teams meeting anytime, on any device, regardless of whether you’re a member of an account with a Teams account.

What is Microsoft Teams Phone?

Microsoft Teams Phone is an enterprise-class cloud-based communication solution designed to meet the needs of all different ways that you operate. You’ll be able to offer an efficient, secure employee experience by offering calls, chat meetings, and Microsoft 365 apps united in an easy-to-use, user-friendly tool. Whatever location they’re operating from, workers are able to quickly begin a call using chat or contact card Outlook or the app for calls. Teams working on projects can collaborate using Microsoft 365 apps directly from meetings and calls, which are accessible to all participants in the conversation. Improve the user experience of your customers by using features such as recording music and live captions, auto attendants that are built-in and queues for calls. Improve collaboration among employees with group call pickup and delegating, voicemail transcription and a shared call queue logs and voicemail to track team or customer the history of calls.

Microsoft Teams Phone Key Features

  • Call from Teams, Outlook, or a mobile device
  • Make and receive PSTN (Public Switched Telephone Network) phone calls
  • Auto Attendant
  • Contact center integration
  • Call queues
  • Direct routing
  • Cloud voicemail

Can Teams Phone replace my traditional phone system?

Since Teams Phone is a 100% cloud-based business PBX phone system that is capable of serving small teams up to tens of thousands of users, numerous businesses have replaced their old PBX and VoIP phone systems.

Teams Phone supports all common PBX functionality including:

  • IVR (Auto attendants) 
  • Voicemail 
  • Call forwarding 
  • Call transfer 
  • Conference calls 
  • Call queues 
  • Music on hold 

What Phones Are Supported By Teams Phone

There are many devices available on the market which can be used to support team phones. Desk phone systems, conference phones, and conference room equipment are few of the devices that work with team phones at the moment of writing. it is also possible to move your phone numbers from the provider you’re currently using after you’ve switched to Microsoft Teams Phone. The Microsoft 365 license allows you to use it on a variety of devices. This means that you can make calls on the desk, telephone, laptop, tablet or PC to keep connected easily and quickly regardless of where you are.

What Phones Are Supported By Teams Phone

The Benefits of Microsoft Teams Phone


  • Microsoft Teams has introduced powerful collaboration tools, such as instant messaging and easy file sharing, to many organizations. TeamS Phone builds on this by allowing users to make and receive phone calls within the same app - further enhancing productivity.

Multi-device, multi-platform

  • Teams Phone works on a variety of different devices, including desktops and laptops running Windows or Mac OS, desk phones, and in-car entertainment systems. All while offering a seamless and reliable experience.

Cost Saving

  • By adopting Teams Phone, organizations can avoid expensive maintenance contracts for aging on-premises PBX systems. You might already be eligible for the service as part of your current Microsoft agreement!

Quality and performance

  • Thanks to Azure and the Microsoft global network, performance and reliability are at the forefront of Teams Phone. This solution is replacing on-premises enterprise phone systems, so Microsoft is working hard to match if not beat previous levels of uptime while also providing HD audio and video.


  • Team Phone integrates seamlessly with the Microsoft stack, third-party apps, and large-scale communication operations like contact centers. Microsoft offers a rigorous certification program for contact center solutions to ensure standards are adhered to.

Auto Attendants and Call Queues

  • The solution is a fully-fledged business IVR (Interactive Voice Response) system that allows users to incorporate voice inputs, nested menus, directory search, and timed actions - such as company-wide office hours and holidays.

Why use Microsoft Teams Phone?

  1. Microsoft Teams Phone makes it easy to convert Microsoft Teams into a powerful and flexible phone system. Since Teams Phone is part of the Microsoft Phone System is a part of Teams it is possible to turn any computer, Mac, or mobile device into a telephone.

  2. Microsoft Teams Phone provides the promise of dependable PSTN service by providing proactive monitoring of the network as well as automated system optimization and redundant redundancy that is backed with Microsoft infrastructure. These elements play an essential part and show Microsoft’s commitment to ensuring the continuity operation of its business.

What’s new to Microsoft Teams Phone?

  • Custom call park – Now you will be able to use several larger call parks and also be able to extend the duration that someone can be waiting for a call to ring back in the event that a park call is not answered or a timeout value.
  • New calling experiences – Make the experience of calling with an streamlined interface that displays contact numbers, voicemail messages and the history of calls and makes it easy to make or receive the call in just one click
  • Custom music on hold – administrators can set the audio that is played to PSTN callers once they are put on hold. This allows departments or groups of users to modify announcements that are heard to PSTN callers waiting on hold.
  • Spam call notifications – The system automatically evaluates incoming calls and flags Spam calls by indicating “spam likely” in the call toast.
  • Route calls to unassigned numbers – You are now able to ensure that incoming PSTN calls to numbers that aren’t allocated to a resource or user account are redirected to a different user, a waiting queue, an auto attendant or announcing.
  • Voice-enabled channels – enabled channels can be enabled to connect call queues within one channel, which allows for collaboration and sharing of information prior to, during the call, and even after. A shared call queue log and voicemail logs allow managers and agents to review the past history of calls.
  • Transfer calls between desktop and mobile – Make calls from anywhere and then transfer it from your desktop to your mobile. It is easy to switch between personal devices taking one call. Add another device quickly for an ongoing call. This is for sharing and displaying content on the second device as well as audio from the primary device.

Microsoft Teams Phone Plans and pricing

There are two pricing options for Microsoft Teams Phone. The cheapest plan, Microsoft 365 Business Voice, costs 15 per user per month (although you can avail of a free trial for one month). Users who subscribe to this plan have the benefit of a cloud-based telephone system that comes with advanced features such as the ability to transfer calls, multilevel automatic attendants and queues for calls.

You can also avail domestic calling plans with 3000 minutes per user monthly for businesses located in Canada and the US or Canada. You can dial-in audio conferences for up to 250 attendees for meetings, as well as the possibility of calling from anywhere from any device using Microsoft Teams. Microsoft Teams app on desktop mobile, web, as well as desk phone. Companies that have had issues with their telephone systems can be relieved to know the fact that Microsoft 365 Business Voice comes with 24-hour assistance. Of course, Business Voice does also require that users have an existing Microsoft 365 subscription, so the cost for the service is not as affordable as it may appear.

The second price plan, Microsoft 365 E5, is more suitable for corporate customers and is priced with a price that is significantly more costly $57.00 per month per user. For this price, Microsoft 365 E5 users get PBX capabilities, including calling control on the cloud using Microsoft Teams. Audio conferencing with up to 300 attendees is a further benefit and access to a variety of applications, such as Windows 11 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps and Office online, Outlook, and Exchange. Pricing is not as straightforward. Microsoft 365 E5 is not as straightforward as it appears. Enterprises who are paying to purchase Microsoft 365 E1 or E3 might be able to upgrade to E5 for a lower cost. They should speak to their Microsoft sales representative to obtain specific information on how much they can save.

E5 isn’t the best choice for every business but it’s most likely beneficial for the largest companies. If you’re in this vessel, you’ll definitely get some impressive communications features for the money. Alongside the capabilities for voice you also have the access Power BI functionality that helps businesses access top-quality analytics solutions that will provide important business benefits.

Frequently Asked Questions

Yes, using the Microsoft Teams Phone System, users can utilize Teams to make or receive phone calls. They can also make transfers calls, and to mute and unmute phone calls. Phone System users can click an address in their book and then make Teams calls to the person.

“Phone System” by Microsoft is the technology offered to businesses to allow calling control as well as call control and PBX (Private Branch Exchange) capabilities on Microsoft 365. Microsoft 365 cloud. The system integrates with Teams clients as well as certified devices, bringing the telephony feature to Microsoft Teams.

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