Join Bright Pattern

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly!


Bright Pattern is looking for our Pleasanton, CA office: a Controller to assist us in overseeing and managing the financial reporting and analysis functions within the company assuming a hands-on role. Your primary responsibility will be to ensure accurate, timely, and insightful financial reporting, while also providing strategic financial analysis and recommendations to support key decision-making processes.You will collaborate closely with the senior leadership and supervise the Accounting, to deliver comprehensive financial insights and maintain compliance with accounting standards and regulatory requirements.  You will lead a small group of individuals, guiding and supporting them in their responsibilities.

Key Responsibilities:

  • Lead the preparation and presentation of financial statements, including balance sheets, income statements, and cash flow statements, in compliance with generally accepted accounting principles (GAAP)
  • Regularly review all bookkeeping/accounting to ensure consistency with GAAP
  • Oversee the preparation of business activity reporting, financial reports, and statements
  • Develop and implement financial analysis methodologies to assess the company’s performance, financial health, and growth prospects
  • Assist the management with strategic analysis, budgeting, and forecasting while taking lead on assigned projects
  • Establish and maintain internal controls and guidelines for accounting transactions and budget preparation
  • Collaborate with external auditors during the audit process to facilitate smooth and efficient audits
  • Participate in the development of the annual budget and long-term financial plans, aligning them with the company’s strategic objectives

Qualifications and Key Skills:

  • Bachelor’s Degree in Accounting or Finance
  • A CPA (Certified Public Accountant) certification is preferred for this role
  • 7+ years of accounting experience with at least 4 years being in a supervisory role
  • Strong understanding of GAAP and proficiency in financial software and enterprise resource planning (ERP) systems
  • Exceptional analytical, problem-solving, and project management skills with a high degree of organization, allowing for prioritization of multiple tasks with a high attention to detail
  • SaaS experience is preferred

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week

Bright Pattern is a fast-moving cloud software company growing faster than
others in the market. You will be in a pivotal role to make a difference and
significant contribution to company success as we embark on our next ramp of

growth, while working in an exciting, fast-paced startup environment with
experienced industry leaders.
Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern is the highest-rated all-in-one omnichannel contact center platform with the highest ROI and fastest time to deploy in the industry, with over 500 customers in 26 countries. Bright Pattern’s platform allows your business to provide effortless omnichannel conversations across all voice and digital channels (voice, SMS, web chat, email, video chat, messenger apps, and bots) and connects to your business applications seamlessly.  Bright Pattern’s Omnichannel Quality Management capabilities also allow your business to monitor the quality of 100% of interactions on every channel. Bright Pattern is the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables Omni-EnterpriseTM CX, allowing customers to connect with any employee in your company across voice and digital channels through their mobile device. The company was founded by a team of industry veterans who pioneered the leading contact center solution and is now delivering an architecture for the future with an advanced cloud-first approach.

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