Join Bright Pattern

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly!

VP of Sales

Bright Pattern is looking for our Pleasanton, CA office: Vice President of Sales. We are in search of a dynamic senior leader to join us at Bright Pattern in this key Sales department position, reporting directly to our CEO. You will be responsible for driving revenue by managing our sales team, recruiting new partners who have large ecosystems of customers and a significant Contact go to market capability, as well as recruiting new employees. You must demonstrate a combination of skills that include sales, sales engineering and professional services. Your number one criteria for success will be measured in closed deals. This role requires a deep understanding of our solution, and the ability to effectively communicate the customer benefits as to how our product addresses their specific requirements.

The VP of Sales position offers a unique opportunity to collaborate closely with a large pipeline of business players and spearhead revenue growth initiatives for a company that has been a pioneer in contact center software.

Key Responsibilities:

  • Develop and carry out a detailed strategic plan for driving revenue and bookings
  • Create and drive revenue, achieve revenue targets, meet and exceed all quarterly and annual sales quotas
  • Manage the sales of Bright Pattern’s solutions as well as build preference for it within partners’ sales teams
  • Identify and recruit key partners, manage the partner ecosystem
  • Develop engagement models
  • Generate business opportunities through professional networking
  • Self-generate leads from personal connections and referral partners
  • Close customer opportunities, manage forecasts and pipelines
  • Maintain partner and opportunity forecasting within our internal forecasting system (SFDC)
  • Research the market and competitors
  • Train, mentor and motivate the sales team
  • Collaborate with the marketing department to develop effective promotional materials

Qualifications and Key Skills:

  • 5+ years of call center software sales experience
  • 5+ years of SaaS sales experience
  • Knowledge of call center software, SaaS, CRM, service management
  • Proven trusted relationship builder with a track record of delivering exceptional partner experience
  • Knowledge of key CCaaS partners, ability to quickly engage and establish revenue-yielding relationships
  • Demonstrated success driving revenue in a start-up environment
  • Ability to thrive in a fast-paced, dynamic environment with multiple competing priorities
  • Proven track record of successfully leading and executing strategic initiatives that drive growth and profitability

Preferred Skills and Qualifications:

  • A Bachelors’s Degree
  • Strong analytical skills and ability to take quick action and achieve results
  • Excellent communication and interpersonal skills
  • Strong leadership skills, superior professional presence and business acumen

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week

Bright Pattern is a fast-moving cloud software company growing faster than
others in the market. You will be in a pivotal role to make a difference and
significant contribution to company success as we embark on our next ramp of

growth, while working in an exciting, fast-paced startup environment with
experienced industry leaders.
Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern is the highest-rated all-in-one omnichannel contact center platform with the highest ROI and fastest time to deploy in the industry, with over 500 customers in 26 countries. Bright Pattern’s platform allows your business to provide effortless omnichannel conversations across all voice and digital channels (voice, SMS, web chat, email, video chat, messenger apps, and bots) and connects to your business applications seamlessly.  Bright Pattern’s Omnichannel Quality Management capabilities also allow your business to monitor the quality of 100% of interactions on every channel. Bright Pattern is the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables Omni-EnterpriseTM CX, allowing customers to connect with any employee in your company across voice and digital channels through their mobile device. The company was founded by a team of industry veterans who pioneered the leading contact center solution and is now delivering an architecture for the future with an advanced cloud-first approach.

Apply Now

Join our team at Bright Pattern today!

Request a Demo