SAN FRANCISCO, Calif. – 7 January 2024 Workforce Management (WFM) is crucial for modern call centers to balance excellent customer service with operational efficiency. It
SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks
SAN FRANCISCO, Calif. – 23 October 2024 Self-service has become an essential expectation for customers, who now expect contact centers to provide quick, efficient, and
Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels.
One of the largest health insurance companies deploys Bright Pattern call center software in days to reach out to healthcare providers to review their credentials and expand their healthcare partner network.
Bright Pattern Rated #1 in four categories: highest rated Contact Center, Customer Engagement Solution, IVR, and Sales Dialer with a score of 10 out of 10 in each category.
Bright Pattern for third year has been selected by Customer Contact Week, the world’s largest customer contact event for the CCW Excellence Awards – following previous nominations for “Disruptive Technology of the Year” and “Omnichannel Solution of the Year”
Bright Pattern unveils natively-built Remote Assist, which improves remote workforce efficiency, lower issue resolution time, and improves ROI, at Europe’s largest IT Service Management Tradeshow, SITS London.
Turbocharge Matrix42 with an Omnichannel Communication Interaction Platform for
digital transformation, AI-powered automation, and remote service desk capabilities
Bright Pattern, leading provider of AI-powered omnichannel cloud contact center for innovative companies, deployed to personalize customer experience for two national wireless telecommunications companies in the U.S.
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By clicking the button above, I consent to Bright Pattern contacting me by phone call and/or SMS to respond to my above inquiry on services and for future marketing messages and offers. Message & data rates may apply, and message frequency may vary.
