
Key Technologies Influencing the Future of Contact Centers
SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks
SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks
SAN FRANCISCO, Calif. – 23 October 2024 Self-service has become an essential expectation for customers, who now expect contact centers to provide quick, efficient, and
SAN FRANCISCO, Calif. – 18 September 2024 The Perfect Presentation company and Bright Pattern have entered into a partnership to provide Artificial Intelligence (AI) powered
SAN FRANCISCO, Calif. – 3 September 2024 As contact centers increasingly migrate to the cloud, a significant portion of the market remains committed to on-premises
SAN FRANCISCO, Calif. – 5 June 2024 The Indian call center market, a major player in the global Business Process Outsourcing (BPO) industry, has experienced
Bright Pattern unlocks Indian CX market potential with AI-Driven Contact Center solutions San Francisco, Calif., April 16, 2024 – Bright Pattern, a leading AI-powered,
SAN FRANCISCO, Calif. – 6 May 2024 Contact centers are integral to generating leads, nurturing customer loyalty, and driving revenue, which makes them central to
SAN FRANCISCO, Calif. – 30 April 2024 As customer experience becomes a key competitive differentiator, demand for scalable and intuitive contact center solutions is rising.
SAN FRANCISCO, Calif. – 24 April 2024 Modern contact centers have evolved significantly from their early days of handling only voice calls and physical mail.
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