Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Paxyl Solutions, a specialist in omnichannel contact center solutions and unified technologies with the mission to help companies improve the customer experience by effectively implementing industry-leading technologies. Bright Pattern Contact Center software will help Paxyl Solutions provide the most innovative and effortless omnichannel technology and professional services to mid-market and enterprise customers.
Paxyl Solutions has a diverse set of customers in North America, including Desjardins, IBM, National Bank of Canada, Hydro-Québec, Government of Quebec, and Vidéotron. Paxyl Solutions delivers high-value contact center solutions that enhance operations, elevate the customer experience, and evolve as customer and contact center needs change. The company handles all aspects of solution design, deployment, support and ongoing improvement. Paxyl Solutions has delivered contact center solutions based on leading contact center technologies since 2003.
“As an expert in contact centre solutions, we aim to provide our customers with an omnichannel cloud solution that optimizes the customer experience in a user-friendly and intuitive way,” said Philippe Tremblay, Vice President of Business Development. “Bright Pattern is a true, seamless, omnichannel solution that gives businesses the tools they need to build powerful customer connections while delivering the results organizations demand.”
Paxyl Solutions chose to partner with Bright Pattern for its omnichannel capabilities, flexibility, 100% uptime, ability to scale to 15,000+ agents, multinational deployment, and continuous availability thanks to nondisruptive, on-the-fly updates.
“With over 15 years of expertise in contact centers, Paxyl Solutions provides exceptional quality and outstanding expertise,” said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. “Paxyl Solutions works with the most high-performing technologies on the market and strives to provide clients with the tools to deliver personalized and effortless customer experiences. We are looking forward to a long and immensely successful relationship.”
Bright Pattern helps its partners to provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized by Ovum as a Market Challenger and by Gartner as a leader in the Contact Center FrontRunners Quadrant.
About Paxyl Solutions
Established in 2003, Paxyl Solutions is a leading specialist in multimedia contact center solutions and unified telecommunication. The company’s mission is to help organizations understand and manage customer interactions more efficiently and to increase agent productivity, resulting in both enhanced profitability and customer loyalty.
The Paxyl Solutions team strives to excel in delivering the most comprehensive solutions that ease implementation and management of customer interaction. Using leading-edge technologies, professional services, and partners worldwide, Paxyl Solutions empower organizations to maximize customer lifetime value.
About Bright Pattern
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across traditional channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
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