Bright Pattern, leading provider of omnichannel cloud contact center software, partners with PeakView to provide innovative customer support technology
Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with PeakView, a pioneer in the cloud Contact Center as a Service (CCaaS) industry with extensive experience planning, deploying, and managing contact center solutions. Bright Pattern Contact Center software will help PeakView provide the most innovative and effortless omnichannel technology and professional services to enterprise and Fortune 500 companies.
“Our partnership with Bright Pattern will further enable us to provide top-tier cloud contact center solutions to our clients. Their innovation within this fast-growing space has allowed for Bright Pattern to emerge as a leading visionary within the industry,” said Adam Rennert, President and Co-Founder of PeakView.
“We are thrilled to be partnering with PeakView to help them in their effort to consistently deliver superior customer service,” said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. “By utilizing the Bright Pattern platform, PeakView will be able to take customer experience to the next level and digitally revolutionize customer communications.”
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology that is the most simple and powerful solution for midsize and enterprise companies. Bright Pattern was recently recognized by Ovum as a Market Challenger and by Gartner as a leader in the Contact Center FrontRunners Quadrant.
PeakView supports enterprises, including several Fortune 500 companies, as a technology solution provider and consulting firm, with a core focus on cloud contact center solutions. PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. PeakView’s mission is to ensure that clients are competently represented through the process of requirements, due diligence technology selection, contracting, and pricing negotiation, all the way to a successful implementation and ongoing lifecycle management.
About Bright Pattern
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
For more information, press only: