Bright Pattern, global provider of omnichannel contact center software, welcomes John O’Brien to the team to lead international sales in Australia and New Zealand
Bright Pattern today announces the hire of contact center industry veteran, John O’Brien. O’Brien’s breadth of international sales experience and unified communications expertise will help him lead the Australian and New Zealand sales organization.
O’Brien has experience working in various international markets including France, the United States, Asia Pacific, Australia and New Zealand. O’Brien joins Bright Pattern at a time of extreme international growth for Bright Pattern having recently expanded into Japan, Singapore, Europe, Australia and New Zealand.
Having reported a 97% revenue increase, 64% increase in new customers, and 160% increase in new order bookings in 2017, Bright Pattern is aggressively expanding its sales organizations to meet the demand of these international markets.
As a long-time partner to Bright Pattern CTO Konstantin Kishinsky and CEO Michael McCloskey, O’Brien was a clear choice for the ANZ position. While working with Kishinsky and McCloskey at Genesys, O’Brien successfully led an international sales team of 40 with $22 million in revenue in four years. O’Brien continued to support the success of McCloskey and Kishinsky at FrontRange in Asia Pacific establishing offices in India and China.
“I feel like I have come full circle with the team at Bright Pattern,” said O’Brien. “I have had the pleasure of working alongside much of the executive and R&D teams over the last two decades and fully trust the vision they have created at Bright Pattern.”
“There is no doubt that O’Brien is the best suited sales professional to continue building out the Bright Pattern ANZ sales team,” said Michael McCloskey, Bright Pattern CEO. “With the recent launch of our Spring 2018 Release we anticipate extreme growth in the Australian and New Zealand market and building out our ANZ team will support this growth.
O’Brien continued, “There is an opportunity to bring some lost value back to the call centre industry in Australia. End users continue to demand omnichannel support and Bright Pattern is a solution that will grow and innovate to meet these ongoing needs. At the end of the day, it’s about providing customers with a better customer experience. This is Bright Pattern’s mission.”
Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.