VIPdesk, leader in outsourced customer service, selected as finalist for 2019 Excellence in Customer Service Award
SAN BRUNO, CALIF. (PRWEB) MAY 21, 2019
VIPdesk is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to brand-conscious companies, including premium retailers, luxury travel, consumer products, and financial services companies. VIPdesk’s primary focus is to provide clients with exceptional customer service to create memorable customer experiences.
Finalists were selected by an esteemed panel of judges based on their unique brand positioning and customer experience performance over the last 12 months. In 2017, VIPdesk selected Bright Pattern as its omnichannel vendor in order to disrupt its industry and put the most innovative software in the hands of their customers. VIPdesk’s approach to supporting the love of its brands comes from the flexibility and innovation that is lacking in traditional call centers. VIPdesk partners with Bright Pattern to provide effortless, personal omnichannel customer experiences.
“We are thrilled to be recognized by Business Intelligence Group as one of the top 40 brands leading the way in customer experience,” said Jeff Kramp, VP of Technology at VIPdesk. “At VIPdesk, we take a lot of pride in providing exceptional customer service and personalized experiences as well as raising NPS and tailoring solutions for luxury and premium brands. Bright Pattern Contact Center makes it easier for us to provide seamless omnichannel communications and utilize innovative technology and channels to revolutionize the way customers can talk to their favorite brands.”
“VIPdesk provides some of the best customer service to their clients as well as their clients’ customers using innovative technology and an experienced team,” said Ted Hunting, Senior Vice President of Marketing at Bright Pattern. “To date they have never lost a customer and provide outsourced customer service for some of the most prestigious brands in the world, including HomeAdvisor, Skullcandy, Astro Gaming, and Alfred Dunner.”
About Bright Pattern
Bright Pattern provides the most simple and powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
VIPdesk is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to brand-conscious companies, including premium retailers; luxury travel, consumer products, and financial services companies. VIPdesk’s primary focus is, and always has been, to provide clients with exceptional customer service to create memorable customer experiences.
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