Bright Pattern, leader in cloud contact center software, hires industry veteran, Brian Hays, as Senior Vice President of Global Sales
SAN BRUNO, Calif., Feb. 27, 2018 /PRNewswire/ — Bright Pattern today announced the appointment of Brian Hays as Senior Vice President of Global Sales. Brian brings more than 30 years of experience in software sales, sales management and the development of strategic alliances and partnerships. The hire comes at a time of extreme growth for Bright Pattern, having reported a 97% revenue increase, 64% increase in new customers, and an increase of 160% in new order bookings in 2017.
Brian has held various executive positions, including North America Vice President of Sales and most recently North American Vice President of Strategic Partners and Alliances at Genesys. Brian consistently exceeded sales targets and was a key member in developing the Genesys Sales Methodology and Channel Strategy. In his 18 years at Genesys, Brian has developed a winning sales culture, leading a team of 65+ sales associates.
“I am very excited to be joining the Bright Pattern team,” said Brian Hays, Senior VP of Global Sales at Bright Pattern. “Innovation is the key to success in the contact center industry, and I am impressed not only with the vision but the modern architecture inherent in the Bright Pattern solution.”
“We are excited to welcome Brian to the team as our Senior VP of Global Sales,” said Michael McCloskey, Bright Pattern CEO. “He is an exceptional leader and will play a critical role in driving the next stage of our revenue growth. With the addition of Brian, we begin the process of building a world-class sales and marketing team and further accelerate the global adoption of our omnichannel software.”
Hays continued, “When you add up the people, the highly flexible and scalable solution with the growth in cloud based solutions expecting to reach over 30% of the installed base by 2020, Bright Pattern is well positioned to becoming a global industry leader in the customer experience space.”
Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.