SAN BRUNO, CALIF. (PRWEB) MAY 29, 2019
Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, today announces its partnership with Promero, a CX company specializing in software sales, service, hosting, custom software development, and mobile application development. With more than 18 years of experience in the customer support industry, Promero only offers technology from the best brands who have award-winning recognition from Gartner, Forrester, Aberdeen, and Ovum. Bright Pattern Contact Center software will help Promero provide the most innovative and effortless omnichannel technology and professional services to Promero’s SMB and Fortune 100 clients.
“Contact center operators want solutions with advanced features, digital channels, unified communications, stability, first-class support, and effortless usability. That defines Bright Pattern,” said Gregg Troyanowski, President of Promero, Inc. “We are honored to partner with Bright Pattern and fully appreciate why Gartner named Bright Pattern as a call center leader in the 2018 FrontRunners Quadrant report. Bright Pattern outshines many of the top competitors.”
“We’re delighted to partner with Promero, which has been an industry leader for nearly two decades,” said Brian Hays, Senior Vice President of Global Sales at Bright Pattern. “They continue to provide world-class software solutions and professional services at competitive prices.”
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology. Bright Pattern was recently recognized as a market challenger by Ovum and as a leader in the Contact Center FrontRunners Quadrant by Gartner.
About Bright Pattern
Bright Pattern provides the most simple and powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
Founded in 2001 and headquartered in Pompano Beach, Florida, Promero is a specialist group offering call center, speech analytics software, artificial intelligence, sales, service, hosting, custom software development, and mobile application development. https://www.promero.com
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