Bright Pattern, leading provider of omnichannel contact center software, today announced that it has achieved the highest level of PCI Compliance with third-party certification from CompliancePoint. Bright Pattern’s cloud first, omnichannel solution is built for the enterprise in terms of scale, robustness, and the ability to support customer communications in the contact center and beyond while remaining secure and compliant.
The Payment Card Industry Data Security Standards (PCI DSS) is a set of regulations mandated by the Payment Card Industry Security Standards Council designed to ensure compliance surrounding credit card transactions and cardholder data.
When making purchases though contact centers, customers disclose credit card information, such as credit card number, CVV codes, and expiration dates. Special security standards need to be in place to prohibit agents from viewing sensitive information and to protect customer information from outside sources.
Enterprise-grade software requires higher levels of security and compliance to protect all customer data and avoid litigation. As an enterprise provider, our software upholds the highest level of PCI compliance, certified by CompliancePoint. CompliancePoint is a skilled team of contact center compliance consultants with a successful history of consulting and auditing Fortune 500 firms and global industry leaders.
“We believe that software becomes enterprise-grade when it addresses a multitude of requirements intrinsic to the operation of a larger enterprise,” said Konstantin Kishinsky, CTO and Founder of Bright Pattern. “An enterprise’s non-compliant behavior impacts many people, so a number of standards on privacy, security, and accounting need to be mandated. PCI, HIPAA, TCPA, Ofcom, and other standards are required for enterprise contact centers. The best way for them to achieve a high level of compliance is to select partners who are compliant with third-party validation.”
CompliancePoint delivers the governance, protections, and assurances that organizations need to succeed in an interconnected and data-driven world. CompliancePoint’s Customer Engagement and Information Security practice groups offer consulting, audit, training, monitoring, and expert witness services aimed at helping businesses manage risk and ensure compliance. CompliancePoint’s privacy, security, and compliance services include helping companies understand and comply with diverse privacy and security areas such as Cyber Security, GDPR, HIPAA, PCI, SOC, FISMA, Cloud Compliance, TCPA, TSR, Do Not Call, CAN-SPAM, and CASL. For more information, visit www.compliancepoint.com or call (855) 670-8780.