Ted Hunting, SVP of Marketing at Bright Pattern, to Present the Omnichannel Contact Center Solution Spotlight at ICMI Contact Center Expo 2019
SAN BRUNO, CALIF. (PRWEB) MAY 07, 2019
Bright Pattern today announces its sponsorship of ICMI Contact Center Expo 2019 in Hollywood, Florida, from May 13 to 16, 2019. At the event, Ted Hunting, Senior Vice President of Marketing at Bright Pattern, will present “Keys for Creating and Measuring Great Omnichannel Journeys”. Hunting will discuss the importance of omnichannel, keys for getting started, and omnichannel use cases for companies looking to move to effortless, seamless customer conversations across channels such as bots, voice, chat, SMS, email, Facebook Messenger and other channels.
The session will take place at the conference on Wednesday, May 15th, at 10:50 a.m. The session will include information from the recent e-book, 5 Keys: Effortless Personal Omnichannel Customer Experience, authored by Hunting.
ICMI is the highest-rated event in the customer experience industry and brings together top professionals in the contact center space looking to further their knowledge in an industry that is constantly transforming and innovating. ICMI presents top industry experts through informative sessions and roundtables, and the event showcases disruptive technologies that help to improve the customer experience. You can purchase your pass to ICMI Contact Center Expo 2019 online or submit your information for a chance to win a free pass for the conference.
Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.
At booth #709, Bright Pattern will be providing free demonstrations of the award-winning omnichannel cloud contact center platform. If you would like to see an in-booth demo, email firstname.lastname@example.org.
About Bright Pattern
Bright Pattern provides the most simple and powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
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