Bright Pattern to Present “Keys for Creating and Measuring Great Omnichannel Journeys” at Customer Contact Week Vegas 2019
SAN BRUNO, CALIF. (PRWEB) JUNE 18, 2019
Bright Pattern today announces its sponsorship of Customer Contact Week (CCW) in Las Vegas, Nevada, from June 24 to 28, 2019. At the event, Ted Hunting, Senior Vice President of Marketing at Bright Pattern, will present “Keys for Creating and Measuring Great Omnichannel Journeys.” In this session, Hunting will discuss the importance of omnichannel, the keys for getting started, and omnichannel use cases for companies interested in transitioning to effortless, seamless customer conversations across channels like bots, voice, chat, SMS, email, Facebook Messenger, and others.
The session will take place at the CCW Vegas 2019 conference on Thursday, June 27th at 12:00 p.m. The session will include information from the recent Report, 5 Keys: Effortless, Personal Omnichannel Customer Service, which also features Bright Pattern’s Ted Hunting.
CCW Vegas 2019 is the place where customer care, customer experience (CX), and contact center leaders come together to learn and share new ideas on CX technology and processes. The world’s largest customer contact event series, CCW showcases top industry experts through informative sessions and roundtable events. This years event will host over 2500 attendees, 250 expert speakers, and 200 exhibitors. You can purchase your pass to CCW Vegas 2019 online.
Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.
Bright Pattern will be exhibiting at booth 508 and providing free demonstrations of our award-winning omnichannel cloud contact center platform. If you would like to see an in-booth demonstration, email marketing(at)brightpattern(dot)com.
About Bright Pattern
Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
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