Bright Pattern, leading provider of omnichannel cloud contact center technology, today announced the launch of pre-built applications within the ServiceNow platform, providing seamless customer conversations using voice, video and digital channels all out-of-the-box. This powerful application comprises of two applications; Omnichannel Customer Contact and Expert Assistance, which can be customized to fit unique organizational workflows and accommodate a wide set of business processes using the omnichannel scenario builder.
Bright Pattern’s Omnichannel Communications for ServiceNow allows ServiceNow customers to handle omnichannel interactions in the consolidated ServiceNow platform, while omnichannel routing directs the interactions to the most qualified representative across voice, video and digital channels. The application was designed to streamline ServiceNow omnichannel interactions for agents, managers and end users.
“In today’s customer-centric market, it is necessary to provide an outstanding customer experience across all traditional and digital channels,of-the-shelf” said Konstantin Kishinsky, CEO of Bright Pattern. “Our ServiceNow application was built to provide ServiceNow customers with an easy to use omnichannel application that works seamlessly with the ServiceNow platform. The application provides ServiceNow customers with standard features such as screen pop and single sign on as well as more advanced features including chatoff-the-shelf chatbot integrations.”
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ServiceNow was founded in 2004 on a revolutionary idea to transform how work gets done across the enterprise. Our vision is to make it easier for employees to get their work done. Whether it is closing incidents, responding to alerts, managing customer requests, solving employee issues, or addressing routine tasks, teams can work on a single platform to drive action.
We started in IT by offering them a transformative way to deliver and manage services on a single cloud‑based platform, making them the backbone of the modern enterprise. Customers realized they could use this same platform to define, structure, and automate routine work from other departments. In response, ServiceNow launched cloud services for Human Resources, Customer Service Management, and Security Operations, and provided a set of common platform services for anyone to build workflow‑based business applications, delivering a System of Action for the enterprise.