SAN FRANCISCO, CA (PRWEB) NOVEMBER 28, 2017
Bright Pattern, a leading provider of omnichannel cloud contact center technology and Gold level member of Oracle PartnerNetwork (OPN), today announced that its Contact Center for Oracle Service Cloud is now available in the Oracle Cloud Marketplace. Bright Pattern Contact Center for Oracle Service Cloud enables Oracle Service Cloud customers to handle interactions in the consolidated platform, while skills-based routing directs the interactions to the most qualified representative.
The Oracle Cloud Marketplace is a one-stop shop for Oracle customers seeking trusted business applications and service providers offering unique business solutions, including ones that extend Oracle Cloud Applications. Oracle Cloud is the industry’s broadest and most complete public cloud, delivering enterprise-grade services at every level of the cloud technology stack including software as a service (SaaS), platform as a service (PaaS), infrastructure as a service (IaaS), and data as a service (DaaS).
“With our solution, Oracle Service Cloud customers will get the power of smartphone in their CRM. They will also be able to easily leverage Oracle Service Cloud customer data to better route calls and keep complete communication history in the unified agent desktop,” said Konstantin Kishinsky, CEO of Bright Pattern. “Bright Pattern’s participation in the Oracle Cloud Marketplace further extends our commitment to the Oracle community and enables customers to easily reap the benefits of CTI for Oracle Service Cloud. We look forward to leveraging the power of the Oracle Cloud to help us achieve our business goals.”
The Oracle Cloud Marketplace offers an intuitive user interface to browse and search for available applications and services, as well as user ratings and reviews to help customers determine the best business solutions for their organization. With its new automated application installation features, customers can easily deploy provider business applications from a centralized cloud interface.
About Bright Pattern: Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents and contact center managers. Bright Pattern’s Cloud Contact Center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.
About Oracle Partner Network
Oracle Partner Network (OPN) is Oracle’s partner program that provides partners with a differentiated advantage to develop, sell and implement Oracle solutions. OPN offers resources to train and support specialized knowledge of Oracle’s products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to be recognized and rewarded for their investment in Oracle Cloud. Partners engaging with Oracle will be able to differentiate their Oracle Cloud expertise and success with customers through the OPN Cloud program – an innovative program that complements existing OPN program levels with tiers of recognition and progressive benefits for partners working with Oracle Cloud. To find out more visit: http://www.oracle.com/partners.
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