Gartner Names Bright Pattern FrontRunner for Call Center Software

Bright Pattern, leading provider of omnichannel contact center software, receives top recognition from Gartner’s Software Advice in annual FrontRunners Call Center Quadrant
Share on reddit
Share on twitter
Share on linkedin
Share on facebook

Bright Pattern announced today it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. FrontRunners is designed to help businesses evaluate which software products may be right for them.

“We are happy to be a leader in the FrontRunners quadrant yet again,” said Michael McCloskey, CEO of Bright Pattern. “The success of Bright Pattern Contact Center was highlighted by top scores in  Usability and User Recommended, due to the overall ease of use for agents, managers, and customers.”

Software Advice evaluated over 100 products and only those with top scores are featured in the report. Bright Pattern scored No. 2 in both usability and customer recommendations above top competitors like Five9 and inContact.

“With so many vendors in the customer service space, it is hard for companies to select the best and brightest technology provider to help them achieve their business goals,” continued McCloskey. “Companies like Gartner and Software Advice help to rate vendors and inform buyers on top solutions in the industry. Recognition as a FrontRunner by Gartner is incredible validation as we continue to innovate our product to build better customer experiences.”

FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top scoring products based on usability and user recommendations for small businesses. 

Software Advice

Software Advice is the leading online service for businesses navigating the software selection process. Advisors provide free, personalized software recommendations, helping companies of all sizes find products that meet their business needs. Software Advice also features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. For more information, visit

The content for FrontRunners is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly-available product and company information applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.

Play Video about Bright Pattern call center software

Omnichannel Quality Management

Monitor 100% of interactions on any channel

Request a Demo