Gartner’s GetApp Ranks Bright Pattern #1 for Call Center Software

GetApp releases Q3 2018 Call Center Software with Bright Pattern ranking #1 above leaders like Five9, inContact, and Genesys

GetApp, Gartner’s leading customer review site, has named Bright Pattern a leader in the Q3 2018 Call Center Software ranking. Bright Pattern ranks higher than top vendors in the categories analyzed, including customer reviews, integration capability, mobile availability, product functionality, and security.

“The greatest achievement for us in the GetApp ranking is the outstanding feedback we received from our loyal customer base,” said Michael McCloskey, CEO of Bright Pattern. “Bright Pattern was founded to make omnichannel customer communications simple for managers, agents, and end users. It is wonderful to hear that our product innovation is delivering on our promise, and customers are delighted to be using our software.”

“We scored above vendors like Five9 and inContact for our integration capabilities,” said Konstantin Kishinsky, CTO and Founder of Bright Pattern. “At Bright Pattern, we more than doubled our integration network in 2017. Our team of analysts pinpointed integrations that would help Bright Pattern customers achieve higher service levels. We also listened to customer demands and created new out-of-the-box integrations in areas including CRM, WFM, data augmentation, AI, and more. Some of our top integration partners include IBM Watson, Google, Salesforce, ServiceNow, Zendesk, Monet, and Pipkins.”

Top Customer Feedback from GetApp:

“We recently deployed Bright Pattern in a big financial institution and our customers were just shocked how quick the installation was! We replaced some of the services they were running on Avaya, and they say Bright Pattern’s product is much easier for them to use while providing the same functionality. Now they want us to migrate all the other services to Bright Pattern.”

“Bright Pattern has come up with great ideas over the years and has been able to deliver a customer-focused and reliable cloud solution. The product is easily deployable and scalable in a cloud environment. The interface also provides a very intuitive, user-friendly capability where it enables any business to configure and deploy a call center in a matter of minutes.”

“I have worked in the call center industry for 20 years, and the Bright Pattern team brings a level of excellence and service that is above the standard. We could not be more pleased with their product, and I absolutely recommend them to anyone in a call center environment.”

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