South San Francisco, Calif., November 30, 2021 — Bright Pattern, a leading provider of omnichannel cloud contact center software, has been deployed by Next Leadership Development Corporation (NextLeads) to go beyond making outbound calls to community members. NextLeads launched a Community Communications Center that allows Black Boston residents to contact the non-profit directly in a way that is best for them, whether that be a phone call, text, email, or webchat.
With Bright Pattern’s omnichannel platform, NextLeads will expand their existing Resilience Checks program to accept incoming omnichannel inquiries, rather than only making outbound calls. Since January of 2021, the organization has made nearly 7,000 calls, delivered over 200 shipments of a one-month supply worth of food for residents across the city, and have distributed over 300 gift cards, totaling over $20,000.
Boston residents can contact the Community Communications Center Monday – Friday from 8 am – 7 pm and Saturday from 12 pm – 5 pm by calling or texting 617-675-0005, email firstname.lastname@example.org or using the webchat feature at nextleads.org.
Next Leadership Development Corporation is a non-profit organization dedicated to building a community and network of Black people in Boston who are stepping into their social, cultural, financial, and political power to make changes in their communities. The company offers resilience and disaster preparedness training and resources, as well as support for people to overcome obstacles, such as acquiring workplace attire, obtaining bus passes, networking, assisting in collaboration and research, and providing development opportunities.
In a recent interview with Dr. Atyia Martin, the Executive Director and co-founder for NextLeads, she stated that “We’ve seen with COVID-19, Black communities were being disproportionately impacted. Next Leadership Development Corporation has helped connect community members to everything from masks and hand sanitizer, to COVID-19 vaccinations, booster shots, and testing, in order to meet those increases in basic needs.”
When Dr. Martin realized how beneficial it would be to have a centralized space where Black people could call and get support, she started researching omnichannel contact center software. “We tested out a lot of products, and only Bright Pattern could meet all the requirements that we had,” said Dr. Martin. “Partnering with Bright Pattern was absolutely the right decision for our team, and we would definitely recommend Bright Pattern for any organization looking for an omnichannel communications platform. Bright Pattern has allowed us to centralize all of our work into a unified platform, so now our representatives can access everything they need in one place. This is the first time we’ve been able to have a streamlined, seamless process for our representatives and for community members.”
By partnering with Bright Pattern, Next Leads was able to expand its program to accept incoming omnichannel inquiries in a centralized and easy-to-use platform. Dr. Martin continued, “Thanks to Bright Pattern, we can move forward in our mission to strengthen resilience in Black Boston communities through having the Community Communications Center be powered by Bright Pattern’s technology.”
Companies of all sizes select Bright Pattern to power their customer experience because of its easy-to-use yet powerful omnichannel platform, offering traditional channels and emerging channels like Facebook Messenger, in-app customer support, enterprise functionality, and cloud-first architecture. Bright Pattern was recently recognized by Ovum as a Market Challenger, by Omdia for best platform functionality, by Frost & Sullivan as a top-performing vendor, and as a leader by Gartner and G2 Crowd as a CCaaS leader.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software and service management solutions for innovative midsize and enterprise companies. To make customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries.
Next Leadership Development Corporation (NextLeads) is a non-profit organization dedicated to accelerating change and strengthening resilience in Boston’s Black communities. NextLeads is dedicated to building community – to developing a network of Black people in Boston and across the country who are stepping into their social, cultural, financial, and political power to make change in their own communities before, during, and after emergencies. We offer resilience and disaster preparedness training, resources needed to overcome obstacles, such as work attire or bus passes, as well as networking, collaboration, research, and development opportunities.
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