Trusource Labs Relies on Bright Pattern’s Contact Center Solution to Deliver Modern Customer Support Services at a Fast Pace

Bright Pattern, leader in omnichannel cloud contact center software, helps Trusource become fastest growing company in central texas by delivering innovative customer support to end-users. Trusource offers revolutionary technical support services for the Internet of Things (IoT) consumer devices. With Bright Pattern, TruSource saw 30x growth in agents, decreased outages, reduced agent training time with fast deployment.

With the aim to continuously improve customer experience by using innovative contact center methodology that combines cutting edge technology and tech-savvy, customer-oriented contact center representatives, TruSource selected to partner with Bright Pattern.

“Bright Pattern is a true omnichannel ACD, built for the modern contact center. I keep up my due diligence but I haven’t found anyone doing it better,” said Roger Meador, Co-Founder of TruSource Labs.

TruSource Results from Using Bright Pattern Software:

    • 30X growth of agents using Bright Pattern platform for 2014 to 2018
    • Planned to growth of 145% in the next 6-12 months
    • Decrease in outages with uptime of 99.999%
    • Awarded Fastest Growing Company in Central Texas
    • Decreased agent training time and deployment by 50%

With Bright Pattern’s omnichannel cloud contact center technology, Trusource can rapidly and reliably bring new technical support centers online and give agents a full suite of integrated tools to deliver a personalized experience to every customer.

“Our contact center model is still evolving on a lot of fronts,” said Meador. “Bright Pattern did better at meeting our initial requirements than anyone else. And they’ve continued to listen and collaborate with us on new features. As our business matures and our customers’ needs evolve, we need a contact center infrastructure that we can rely on to evolve with us.”

About TruSource

Trusource Labs offers innovative technical support services for the Internet of Things and provides tailored Help Desk Services to companies using Apple devices. Their clients range from smaller, rapidly emerging IoT device providers to established companies focused on delivering closed-loop customer support for complex products. Recently named one of the fastest growing companies in Central Texas, Trusource puts a next-level customer experience model within the reach of any company.