Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada this month! Bright Pattern is coming to Las Vegas for CCW Vegas, the largest Contact Center Week event in the world. CCW Vegas, going from June 20th until June 23rd, is the largest event in the world for call center industry experts, vendors, and customers to converge and share their experiences and knowledge of the call center industry, and for networking opportunities.
Bright Pattern will be making a big splash at CCW Vegas, headlining a workshop, exhibiting in the expo hall, being a member of the CCW advisory board, and ending as a finalist for the CCW Excellence Awards.
Bright Pattern will be hosting a workshop, titled “The Future of CX – What’s Next?”. This workshop features panelists from companies that are at the forefront of technological innovation in the contact center industry, and goes over the technologies that call centers will need to lead the charge in customer experience in the future.
Bright Pattern is also a finalist in the CCW Excellence Awards for Cloud-Based CX Solution of the Year. Being a Cloud-Based CX Solution of the Year means being a SaaS solution that helps users achieve their goals for a frictionless, end-to-end experience. This means that the solution must facilitate seamless customer interactions on the channel of their choice. This also means that the solution must be able to drive improvement for many KPIs, including CSAT, NPS, and CES.
Finally, Bright Pattern will be exhibiting at the expo hall. The Bright Pattern booth will be located at Booth #610. The Bright Pattern team is excited to come to CCW Vegas to meet you and talk to you about fully capable omnichannel technology filled with advanced technology, like AI integrations, seamless integrations with third-party applications, and omnichannel quality management.
Bright Pattern’s platform is built with seamless customer interactions in mind, and is also built with scalability in mind. Bright Pattern’s call center software can help your business adapt to the future of customer experience.