Bright Pattern, the most innovative cloud contact center provider, is headed to Customer Contact Week Europe, the European flagship of the largest global customer contact event.
Bright Pattern has made a splash in the contact center industry in 2020, winning awards and recognition from some of the industry’s most recognizable customers and analysts. Bright Pattern has been described as a “Company to Watch” by Omdia, named a “Shining Star in the ratings” by Ovum, nominated by the CCW Excellence Awards as a finalist for “Disruptive Solution of the Year”, and named a “FrontRunner Leader” by Gartner Digital Markets. Bright Pattern has also been helping companies make the transition to remote workforce setups, allowing companies to keep their employees safe, follow government regulations during lockdowns, and maintain high efficiency and CX standards.
Bright Pattern is continuing a great year at CCW Europe! Ted Hunting, SVP of Marketing at Bright Pattern, is on the CCW Europe Advisory board members and will be delivering the keynote presentation at CCW Europe. The topic of the keynote presentation is “Rethinking Customer Contact Post-COVID19: 5 Keys to Win with Your Business and Employees”. Using experiences that Bright Pattern has had with helping companies adapt to a remote workforce, Ted Hunting will give valuable insight on ways to adapt to the changes that are happening in the workplace due to COVID-19. Topics that will be covered include utilizing AI to streamline call center operations and quality management to unite a remote team.
Interested in attending CCW Europe? Want to learn more about the future of the contact center after COVID-19?