We are in the customer experience era, and without a winning customer experience strategy, you will be left in the dust. More and more companies are elevating their customer experience by moving to the cloud, beginning a digital transformation, and investing in technology that helps agents provide effortless and personalized experiences. Whether it’s by implementing artificial intelligence, omnichannel technology, or advanced quality management software, companies are trying to differentiate when it comes to service.
Are you ready to modernize your contact center but are not sure where to start?
Luckily for you, Frost & Sullivan, a leading independent analyst research firm, just released its 2019 Contact Center Buyers Guide. You can read it here to gain clarity on newer technology options, including the cloud, omnichannel, and AI.
Being at the epicenter of all this contact center change is exciting! Here at Bright Pattern we believe it is our job is to help companies modernize and transform the way they provide service to their customers. And we are proud to be recognized as a top-performing cloud contact center provider in the Frost & Sullivan 2019 Contact Center Buyers Guide.
“We are honored to be featured in the Frost & Sullivan 2019 Contact Center Buyers Guide as a leading contact center vendor. This recognition is a validation of our omnichannel contact center solution and leadership in customer experience solutions,” said Michael McCloskey, Chief Executive Officer at Bright Pattern. “Bright Pattern is dedicated to providing the most effortless and personal omnichannel contact center solutions that power companies to provide a superior and modern customer experience, while also being the easiest and fastest in the industry for businesses to implement.”
Download your free Frost & Sullivan 2019 Contact Center Buyers Guide here.
About the author:
Having spent over 20 years selling technology and services to companies like Goldman Sachs, Dell EMC, PricewaterhouseCoopers, and more, he is passionate about helping organizations achieve desired business outcomes with cutting-edge technology and strategy. Certified in Cloud Economics and ROI through AWS and having successful stints at Interactive Intelligence and Genesys, Peter brings a unique perspective to service-based companies that are striving to move away from legacy technology infrastructure and processes toward a true omnichannel CX model.