Gartner Names Bright Pattern a CCaaS FrontRunner for Third Consecutive Year

Gartner Digital Markets, one of the leading technology research and advisory organizations, recognizes Bright Pattern as a FrontRunner in the CCaaS, Predictive Dialer, and Auto Dialer categories! Gartner Digital Markets is comprised of three leading B2B software search sites, Capterra, GetApp, and Software Advice, and gives recognition to contact center companies that are innovative and have outstanding customer reviews.

Bright Pattern was evaluated against over 100 products, including large legacy providers. Bright Pattern received some of the highest customer ratings in the report, with scores higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, and Talkdesk. Bright Pattern leads the call center category with a customer rating of 4.74 out of 5, with perfect ratings in customer support and value for money. Additionally, Bright Pattern was ranked as #1 for ROI, with a deployment time (1.6 months) of nearly half the industry average.

Here are the Top Takeaways from the Report:

  • CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020
  • Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more
  • Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value
  • Front Runner in Multiple Categories: Not only leading the CCaaS quadrant but also a top performing vendor for predictive dialer and auto dialer

AUTHOR

As Senior Solution Consultant at Bright Pattern my job is to relay the benefits of our cloud-based platform in the contact center industry.

Check Out The Full 2020 Gartner Software Advice Report Here

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service