A recent study by the ITSM software development company Samanage revealed that only 38 percent of users are satisfied with the features offered by their ITSM software. This means that many businesses are not getting the most out of their investment in ITSM software. In this blog post, we will explore three ways to get the most out of your ITSM software.
What Is ITSM Software?
ITSM software, or IT service management software, is a type of software that helps organizations manage and monitor their IT services. ITSM software can help organizations track and manage their IT assets, as well as manage and monitor their IT service desk and service level agreements (SLAs). ITSM software can also help organizations manage their IT processes, such as change management and incident management.
What Types of Businesses use ITSM Software?
There are all sorts of businesses that use ITSM software. From small businesses to large enterprises, almost any organization can find a use for ITSM. ITSM software is often used to manage IT service delivery, but it can also be used for other purposes such as managing customer service or even human resources. In general, any business that needs to manage a complex process can benefit from using ITSM software.
ITSM Software Call Center Integration
When it comes to customer service, businesses want to ensure that they are providing the best possible experience for their customers. This means that they need to have the right tools and technologies in place to support customer interactions. One of the most important tools for customer service is a call center. A call center enables businesses to manage and track customer interactions, providing a better customer experience.
If you are looking for a way to improve your service management operations, then you should consider integrating call center software with your ITSM software. This will help you to manage and track customer and employee interactions more effectively and will enable you to improve customer and employee experience.
Automate and Improve the ROI of Your Service Management Solution with Bright Pattern
Bright Pattern’s AI-powered omnichannel communication interaction platform enables your service management solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing advanced automation of incidents, problems, changes, requests and more.
Our solution will dramatically improve the return on investment of your service management solution by enabling you to communicate on any channel and providing features such as automated password reset, automated incident creation and resolution, status updates, and notifications, voice self-service, and automated routing of all communications. Measure employee performance and customer satisfaction with advanced quality management features to improve every interaction and outcome.