Omdia, formerly known as Ovum, is a leading industry analyst and consultancy firm based in London, England. As part of their annual Decision Matrix and Multichannel Cloud Contact Center Buyer’s Guide, Omdia evaluates top multichannel cloud contact center vendors based on the company’s technology, execution, and market impact.
In their 2020 Decision Matrix and Multichannel Cloud Contact Center Buyer’s Guide, Omdia recognized Bright Pattern as a leading vendor in the technology category. Bright Pattern also won the distinction of being #1 in Platform Functionality, #1 for Interoperability, and #1 for Reliability and Scalability.
Bright Pattern won #1 spots in the Contact Center Buyer’s Guide through popular features we provide like omnichannel communications, omnichannel quality management, automation, artificial intelligence, out-of-the-box integrations with popular CRMs and Workforce Management Solutions, open APIs, 100% up-time, and regular updates with no downtime. Bright Pattern provides companies with the most cutting-edge technology with rapid deployments, fast ROI, and no downtime.
Bright Pattern customers love our technology! In the Omdia guide, Bright Pattern’s customers rated Bright Pattern and its products highly in areas like hosting reliability, multichannel innovation, usability, ease of integration, competitive pricing, professional services, and deployment time.
According to leading analysts from Omdia, Bright Pattern was a competitor worth watching in 2017. Now Bright Pattern is considered a strong challenger, owing to its strong credentials and future potential. According to Ken Landoline, Principal Analyst at Omdia, “Bright Pattern is once again the challenger to watch as the company and its products mature and reach their peak in the marketplace”.
Check out the full Omdia 2020-2021 Decision Matrix and Multichannel Cloud Contact Center Buyer’s Guide.
About the author:
Peter is a Senior Account Executive with fast growing cloud-based contact center software vendor Bright Pattern. Having spent over 20 years selling technology and services to companies like Goldman Sachs, EMC, PricewaterhouseCooper and more, he is passionate about helping organizations achieve desired business outcomes with cutting edge technology and strategy. Certified in Cloud Economics and ROI through AWS and having successful stints at Interactive Intelligence and Genesys, Peter brings a unique perspective to service based companies that are striving to move away from legacy technology infrastructure and processes towards a true Omni-Channel CX model.
