Easily Link Messengers to Your Contact Center

Messenger channels are enabled in our Contact Center Administrator application by adding each messenger app as an integration account. Bright Pattern integrates with Facebook Messenger, LINE, Telegram, and Viber, with more messenger types to come.

Authorized Use Only

Messenger app accounts work hand and hand with your contact center, and integration is easily enabled by copying and pasting your business’s messenger authorization strings into your call center configuration. All you need are the credentials for your organization’s messenger app account, plus system admin access to your call center.

Using Messengers on Agent Desktop

When Bright Pattern Contact Center is integrated with a messenger app, your Agent Desktop environment is equipped to handle customer-initiated interactions from the app on a customer’s mobile phone, tablet, or computer. Incoming chat interactions are routed to the integrated Agent Desktop, where agents have direct access to the phone, live chat, email, SMS text, various other mobile messenger apps, customer and agent records, interaction details, and more.

Highlights

  • Messenger channels are added as integration accounts in your call center configuration
  • Your organization’s app credentials are copied and pasted into Bright Pattern for authorized use
  • On Agent Desktop, chat with customers via Facebook Messenger, LINE, Telegram, and Viber
  • System administrators can easily add integration accounts

Learn More About Messaging Apps

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online or set up a pilot project to trial the solution without paying any license fees

Point-and-Click Channel Enablement was last modified: by