Wanting to find your CX Silver Lining but your existing vendor’s cloud contact center promises leaving you in the dark? Bright Pattern, the easiest most powerful cloud contact center can help you transition to your first cloud application in only 4 weeks – with a guided plan and complete setup and training. And you can move your other applications at a pace that works best for you.
Bright Pattern provides a modern, reliable, and nimble platform that is easier for your team to manage and your agents to use. It is an omnichannel platform with a single desktop for all your channels (vs siloed applications for each channel with separate desktops, separate systems to manage). Bright Pattern is future-proof for any new emerging channels.
Experience no downtime no matter what. Bright Pattern’s platform is cloud-based with active-active architecture. Being based on the cloud means high reliability and uptime. You will experience no scheduled downtime because all upgrades are done on the fly without having to bring the system down. Your IT team can quickly set up remote agents in days without special hardware or software.
Along with native omnichannel conversations, Bright Pattern has omnichannel reporting and built-in omnichannel quality management that monitors every interaction of every channel and allows you to score, grade, and coach agents.
Eliminate costly ongoing maintenance expenses by moving to our cloud platform. With Bright Pattern, achieve ROI in just months. Customers typically see full ROI payback in 1.6 months (the fastest ROI in the industry per G2 Crowd) with time to deploy less than half the industry average for cloud contact center vendors.
Bright Pattern beat all other CCaaSS vendors for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.