Join Bright Pattern

Bright Pattern provides the simplest and most powerful omnichannel cloud contact center software for innovative companies. Join our team of stars as we continue to grow rapidly!

Sales Engineer

Bright Pattern is looking for a Sales Engineer to work with our prospects to propel Bright Pattern’s growth.

As a customer solution specialist / sales engineer you will be the first point of contact for new prospects. Your role will be to gather and understand customer requirements, demonstrate how our solution addresses those requirements, and eventually even be able to set up their solution for them. After our training program is complete, you will have a combination of skills that include inside sales, inside sales engineering and professional services. This role requires a deep understanding of our solution, and the ability to effectively communicate the customer benefits as to how our product addresses their specific requirements.

Key Responsibilities

  • Maintain up-to-date product knowledge and participate in on-going training
  • Accept ownership for expanding sales and accomplishing assigned tasks
  • Identify sales opportunities
  • Establish and maintain long-term business relationships
  • Manage and interpret customer requirements
  • Coordinate company staff to provide exemplary service to customers when required
  • Communicate solutions benefits effectively
  • Be able to demonstrate the solution to prospects, customers and partners
  • Provide feedback to engineering on product requirements
  • Make technical presentations, conduct webinars
  • Assist in RFI’s and RFQ’s
  • Maintain knowledge of competitor’s products
  • Implement our solution
  • Responsible for setting customer expectations

Required Skills and Qualifications

  • Strong Communication/presentation skills
  • Technical background preferred
  • Self-starter and fast learner
  • Ability to overcome objections
  • Multi-tasker

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings


Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.

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