How Many Types Of Auto Dialers Are There?

Learn Everything About Auto Dialers

How Many Types Of Auto Dialers Are There

Why Do Contact Centers Need An Auto Dialer?

Everyone would like to have a fast and efficient Contact Center, and an automated dialer can help you attain your target. It dials a ten-digit string of numbers on your behalf and saves you time (and ultimately, money).
There are many kinds of auto dialers that are available for cloud-based contact centers. This article will explorehow many types of auto dialers are there? What do they mean and which one is the best in your call center?

Table of Contents

What is an auto dialer

How many types of auto dialer are there?

How many types of auto dialer are there? There are four kinds that can be used with an Auto Dialer. Each type has a distinct function and utilizes different cases.
  • Progressive
  • Predictive
  • Preview
  • Manual agent-initiated call

What is an auto dialer?

Auto dialers are an outbound dialer software application that allows contact center employees to bulk dial multiple numbers with the least amount of time, making it easier for them to avoid manually dialing numbers after numbers. If the customer or other person responds to the call, they will be connected to an agent or pre-recorded message.
Auto dialers bring documentation of calls and customer service into the equation. They can save time, process call information and reduce agents’ idle time, thereby increasing productivity and ROI for the contact center.

What are the Different Types of Call Center Auto Dialer?

Predictive, power or progressive and preview are three major kinds of auto dialers. Below is a analysis of each:
  • Predictive Dialers – By calling multiple numbers at the same time Predictive dialers boost effectiveness to a new level. It’s not expected to talk with several customers simultaneously however, so there’s no reason to fret.

    Predictive dialers decide when a caller is likely to be finished talking to the customer in his or her current conversation. After the user has completed reading the entire script and the predictive dialer makes an additional call. Predictive auto dialers achieve this through the pacing algorithm.

    If you’re trying to get in touch with as many potential customers at the other end of the phone, a predictive dialer is the best method of doing it.
  • Power Dialers Or Progressive Dialers – Power dialers make the next call as soon as the previous one has been completed. Progressive dialers can be the choice for you if you wish to be able to connect to as many people as you can each time.
  • Preview Dialers – If you wish to be able to choose between calling outbound or avoiding it, you can use the preview dialer. In contrast predictive dialers as well as progressive dialers dial the next number that is on your list in real time, offering you a choice.

    If a user wants to look up some details on the person they’re scheduled to call prior to starting with the automatic dialing A preview dialer is the ideal choice. If it’s a follow-up call or an inquiry call auto dialers permit more time for preparation of customer interactions and personalization.

    This is why, for calls which require specific customer data and information, preview dialers are your preferred choice in call centers. The best choice is when the outbound call method you’re using puts more importance to quality than quantity, and requires sophisticated customer-specific handling, and is implemented at a lower scale.

How does Auto Dialer Software work?

The software that handles auto-dialing, first informs the computer which numbers to auto-dial and also what to do when it gets an unwelcome call (such as busy signal or automatic voice message). Dialing systems make use of the following technologies that are essential to dialing:
Dialing systems make use of the following technologies that are essential to dialing:
1. Voice broadcast
  • This system is used primarily for marketing and sales calls, which work by auto-dialing with a prerecorded voice message. Marketing companies can save money by using pre recorded messages instead of live operators when making their sales pitches.
2. Interactive Voice Response (IVR)
  • Incoming callers can access information from pre-recorded messages with interactive voice response (IVR) without speaking to an agent or pulling up a menu. Your clients can communicate with specific departments and specialists via the touch-tone keypad or 0. An effective IVR system can help improve customer satisfaction and credibility of the customer service department. KPIs will be achieved with the support of this system.
3. Answering machine detection
  • This setting determines whether a machine answers the call or if it’s answered by a person. Users can pick what action to take when the machine answers their call. To accomplish that, a detection time of a minimum of five seconds must be attained. You can choose whether to mute the call or continue to play your message to your end users’ mailboxes if a machine is detected
4. Call routing
  • This setting determines whether a machine answers the call or if it’s answered by a person. Users can pick what action to take when the machine answers their call. To accomplish that, a detection time of a minimum of five seconds must be attained. You can choose whether to mute the call or continue to play your message to your end users’ mailboxes if a machine is detected

The Benefits Of An Auto Dialer In Your Contact Center

Here are the advantages of the use of an auto dialer in the center of contact:
  1. Auto Dialer Saves Money
  2. Auto Dialer Improves Internal Processes
  3. Auto Dialer Empowers Call Center Agents
Benefits Of An Auto Dialer In Contact Center
  1. Auto Dialer Saves Money
    For personal reasons or on a commercial level savings can be a challenge and something every person strives to become more efficient at. It is good to know that there are tips and tools that are that are specifically created for people to save money, regardless of how challenging it is. These useful tools and suggestions are also available for businesses and call centers. A dialer auto system is one of the tools that will aid your company in saving time and money.

    Imagine that call centers with a lot of active agents are able to automate routine tasks, like outbound and inbound calls. In this scenario they can expect positive outcomes by savings in time and money through automation. The money and time saved could be reinvested to the company and utilized to address other issues that require to be taken care of and addressed.

  2. Auto Dialer Improves Internal Processes
    In addition to saving the company as well as the business time and money Automation can also improve internal processes. Automated functions such as information entry, sharing of knowledge and dissemination , ensure that the agents have the correct information for every call. Auto dialers will prevent repeated efforts, decrease the time spent dialing wrong or dead numbers, and reduce repetition, duplicate dialing calls, and even agent over.

  3. Auto Dialer Empowers Call Center Agents
    One of the greatest automation capabilities is that it can help agents working in call centers to have more fun at work by removing less appealing and tedious tasks. The elimination of less appealing assignments in exchange for more prestigious tasks gives call center employees more power. As a result, they are more motivated to continue doing their best at the task they are assigned to.

    When coupled with IVR An auto dialer helps in the process of directing customers to an agent capable of handling their call. The time saved is less stressful to both agents as well as the client, and enhances the customer experience and can often boost agent productivity and efficiency.

Final thoughts

Auto dialers increase the efficiency and effectiveness of call center employees. It also offers a valuable limitation that allows businesses to successfully automatize their call centers prior to trying to improve efficiency in another part of their business. Therefore, the type of auto dialer that you select is dependent on how you’ll use the software for auto dialing to help your business.

Frequently Asked Questions

There are five types of dialers that attempt to connect with their targets. The most commonly used ones include:

  • Auto Dialer
  • Power Dialer
  • Preview Dialer
  • Progressive Dialer
  • Predictive Dialer
  • Auto dialer

Predictive dialers focus on the quantity of calls, while progressive dialers focus on quality of calls and user experience.

In this way predictive dialers are designed for contact centers who wish to extend their agent’s reach as wide as possible. Progressive dialers are the best choice to contact centers that are looking to maximize their effectiveness as well as ensure the level of interaction between their employees and their customers is maintained at an excellent quality.

Predictive dialers are the best choice for high volume. They are ideal for large-scale outbound calls, telemarketing and outreach calls. On the other hand Progressive dialers are the ideal call distribution method that is most suitable for companies that wish to reduce their operational costs while increasing the customer experience and reducing calls that are abandoned.

Auto dialers are known for their ability to efficiently manage the load in assigning calls connected to the available agents. They are the preferred choice for campaigns that seek to boost connectivity.

Predictive dialer software puts calls a few seconds prior to the time an agent has completed their previous conversation. It does this by estimating an agent’s call time and the availability of. When you configure the auto dialer’s call rate per agent, the predictive dialer will estimate and set the dial rate according to the number of agents, the length, etc.An auto dialer is ideal for teams with less than 8 agents as well as campaigns with smaller contact lists. The predictive dialer software is ideal for teams that have over eight employees as well as campaigns with high volume of calls and quick turnaround times.

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