News and Press Releases

Bright Pattern’s one-of-a-kind solution for inbound, outbound, blended and web-centric contact centers honored for exceptional innovation

Initial joint deployment supports 1,900 agents in Japan

Customer feedback is critical. But because surveys have been difficult to implement and often don’t deliver business value, many companies aren’t getting the benefit and risk falling behind. The Bright Pattern cloud contact center now includes actionable, consistent, multichannel surveying as a standard feature that works right out of the box

New tests show that the Bright Pattern™ next-generation cloud-based contact center solution scales smoothly for tenants from 5 to 5,000 concurrent agents at full load. Customers have been waiting for proof that the cloud can support sales & customer service for small business and large enterprises

Bright Pattern™ integrates next-gen Bright Pattern™ cloud contact center with salesforce CRM, unifying call center communications with CRM. With integration between cloud contact center and Salesforce, your business will benefit from flexible communications with a complete customer view

Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not available in the industry