News and Press Releases

Bright Pattern is now using WebRTC in its Rich Contact Experience technology, shortening resolution times with the use of concurrent video, audio, text and image transfer between enterprises and their customers

For the 6th month in a row, the Bright Pattern’s Customer Success Team has received straight A’s  their customer satisfaction surveys

“How many sales have I made today? Can I spend extra time with this customer or do I have to complete this call as soon

An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform

Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform

Tailored program for BPOs delivers the Bright Pattern fault tolerant high availability, solution paired with mobile customer care feature suite and professional services.

Largest startup co-working space in the area partners with leading cloud contact center innovator to provide a solution for rapidly growing firms

Value-added Business Process Outsourcer (BPO) leverages next generation cloud contact center solution to improve customer service and prevent losses for retail and other verticals

Bright Pattern, Inc., provider of the Bright Pattern™ next-generation cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing