Bright Pattern Contact Center Selected by Money Ladder for Robust Feature Set and Scalability

Bright Pattern, leading provider of omnichannel cloud contact center software, selected by innovative personal financial planning company, Money Ladder

SAN BRUNO, Calif., Feb. 26, 2019 /PRNewswire/ — Money Ladder is an innovative start-up that focuses on helping individuals get out of debt and plan for specific life goals, such as buying a house, planning for retirement, or saving for their children’s education. What sets Money Ladder apart from the competition is treating clients like humans and not just another entry on a spreadsheet. The company offers a truly refreshing take on the customer experience (CX) in an industry that has taken several hits over the past few years.

Money Ladder Customer Success Story
Money Ladder Customer Success Story

The company wanted an easy-to-use omnichannel contact center platform that could accommodate the channels their customers use and that provided future-proof tools to support the company’s growth.

Effortless and Personal Customer Service with Bright Pattern Omnichannel Cloud Contact Center

“From day one, our employees saw the value in the product. I think that says something about what Bright Pattern is doing,” said John Ward, Founder and CEO of Money Ladder.

Money Ladder implemented the Bright Pattern solution quickly and immediately saw benefits, such as decreased agent training time, increased supervisor functionality, and improvements in reporting.

“The team was phenomenal in showing me the parts I couldn’t figure out on my own,” exclaimed Ward. “I really enjoy the Bright Pattern team and the vision of where the platform is going.”

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.

About Bright Pattern 
Bright Pattern provides the most simple and powerful contact center software for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.

Money Ladder 
Money Ladder has over 10 years of experience focusing on individual successes, which range from customer technical experiences to finances. The company prides itself in providing a premium experience to assist customers in finding personal freedom while planning for a comfortable future. Money Ladder will change the financial industry by truly focusing on individuals, instead of just their finances.

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