Bright Pattern omnichannel contact center software now integrates with Google to provide powerful text-to-speech features to customers
Bright Pattern today announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages.
Google Cloud Text-to-Speech includes exclusive access to DeepMind WaveNet, a deep neural network being used to generate Google Assistant voices in different languages. This access allows users to select from over 30 different languages as well as a variety of voices and pitches in order to synthesize natural-sounding speech. Thanks to advanced WaveNet technology, voices sound more natural, potentially reducing the human performance gap by over 50%.
“Our integration with Google’s Text-to-Speech functionality is a building block for conversational AI-driven IVRs,” said Konstantin Kishinsky, CTO and Founder of Bright Pattern. “The advancements made by Google and other text-to-speech providers will create large efficiencies in the contact center space as enterprises begin to use the technology to improve self-service IVR.”
Bright Pattern continues to innovate and add new partners to its integration ecosystem. Google is the first of many text-to-speech technologies on Bright Pattern’s integration road map for the year.
Bright Pattern’s cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Bright Pattern’s cloud contact center solutions are used globally in over 26 countries and 12 languages by companies of all sizes.
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