Bright Pattern Integrates with Google to Provide Text-to-Speech

Bright Pattern omnichannel contact center software now integrates with Google to provide powerful text-to-speech features to customers

Bright Pattern today announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages.

Google Cloud Text-to-Speech includes exclusive access to DeepMind WaveNet, a deep neural network being used to generate Google Assistant voices in different languages. This access allows users to select from over 30 different languages as well as a variety of voices and pitches in order to synthesize natural-sounding speech. Thanks to advanced WaveNet technology, voices sound more natural, potentially reducing the human performance gap by over 50%.

“Our integration with Google’s Text-to-Speech functionality is a building block for conversational AI-driven IVRs,” said Konstantin Kishinsky, CTO and Founder of Bright Pattern. “The advancements made by Google and other text-to-speech providers will create large efficiencies in the contact center space as enterprises begin to use the technology to improve self-service IVR.”

Bright Pattern continues to innovate and add new partners to its integration ecosystem. Google is the first of many text-to-speech technologies on Bright Pattern’s integration road map for the year.

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