SAN BRUNO, CALIF. (PRWEB) JULY 23, 2019
Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, today announces its partnership with Zappix, the leader in On-Demand Customer Service Solutions. Zappix is known for its focus on simplicity, speed, mobility, and automation with their on-demand technology and Visual IVR self-service platform. Zappix is integrated with Bright Pattern’s omnichannel cloud contact center solution to improve customer experience, reduce cost, and empower agents.
“Together, Bright Pattern’s cloud contact center technology and Zappix on-demand customer service solutions provide the modern customer experience (CX) solutions businesses need,” said Yossi Abraham, Zappix president. “This partnership works in harmony to deliver omnichannel interactions with self-service capabilities quickly connecting customers to the solutions they want while empowering contact center agents and setting them up for success.”
“Digital disruption is the new norm in the contact center space,” said Brian Hays, Senior Vice President of Bright Pattern. “Mobile customer care increased by 41% alone in 2018 and customers now expect mobile and self-service support on-demand. Zappix and Bright Pattern meet the needs of modern consumers by providing a true omnichannel experience with innovative self-service, Visual IVR, On-Demand Apps, Outbound Engagement and Customer Service RPA.”
Bright Pattern helps its partners provide superior omnichannel customer service through the use of innovative cloud-first technology. Bright Pattern was recently recognized as a market challenger by Ovum and as a leader in the Contact Center FrontRunners Quadrant by Gartner.
About Bright Pattern
Bright Pattern provides the simplest and most powerful contact center for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
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