Bright Pattern continues to support customer integration needs by providing a large variety of integration accounts and partnerships to help improve contact center efficiencies. PaySimple, a provider of payment processing, is the newest payment processing integration within the Bright Pattern platform.
Omnichannel payment processing integrations bring a multitude of benefits to Bright Pattern customers. Customers can easily build uniquely customized workflows tailored for each individual customers’ experience. The integration also provides simple self-service applications for both on-time and recurring payments. The new feature can also route problem or delinquent accounts to a qualified agent to assist in a more personalized experience over multiple channels.
“In the current omnichannel contact center space, it is critical to have a variety of integrations and options available to customers,” said Konstantin Kishinsky, CEO of Bright Pattern. “PaySimple is just one of the important integrations Bright Pattern has planned for 2017.”