Customer Contact Week Australia 2019

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Bright Pattern to Present the Top Steps for Providing Omnichannel Customer Experience at Customer Contact Week (CCW) Australia 2019, February 28 to March 1, 2019

Bright Pattern, a leading provider of omnichannel cloud contact centre software, today announces its sponsorship of Customer Contact Week (CCW) Australia 2019 and presentation on Omnichannel Customer Experience with John O’Brien, General Manager for Australia and New Zealand at Bright Pattern. The conference is being held at the Star Gold Coast from February 28 to March 1, 2019.

The Omnichannel Customer Experience session will take place at the CCW Australia 2019 conference on Thursday, February 28th, at 2:25 p.m. The session will include information from the recent report, 5 Keys: Effortless and Personal Omnichannel Customer Service.

CCW Australia 2019 is the place where customer care, customer experience (CX), and contact centre leaders come together to learn and share new ideas on CX technology and processes. As the world’s largest customer contact event series, CCW showcases top industry experts through informative sessions and roundtable events. You can purchase your pass to CCW Australia online here.

Companies of all sizes select Bright Pattern to support their customer care organisations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Bright Pattern will be exhibiting at booth #3 and providing free demonstrations of our award-winning omnichannel cloud contact centre platform. If you would like to see an in-booth demonstration, email marketing@brightpattern.com.

About Bright Pattern

Bright Pattern provides the most simple and powerful contact centre software for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience across channels like voice, text, chat, email, video, messengers, and bots. The company was founded by a team of industry veterans who pioneered the leading on-premises solutions and today are delivering an architecture for the future with an advanced cloud-first approach. Bright Pattern’s cloud contact centre solution is used globally in over 26 countries and 12 languages.

For more information, press only:

Shelby Bozekowski

Marketing Manager

Bright Pattern

shelby.bozekowski@brightpattern.com

+1 720-209-2818

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