by David // Tuesday, March 11, 2014 // channels
This fascinating infographic from Domo, a real-time data analytics firm, shows just how busy consumers are with social media, mobile apps, and content creation.
A meta study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they’re highly reliant on mobile technology.
by David // Tuesday, February 18, 2014 // ServicePattern
Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.
by David // Wednesday, February 5, 2014 // Uncategorized
A survey conducted in December of last year found that the vast majority of email recipients were more likely to increase their purchases from a retailer if the email message was highly personalized based on the recipients previous shopping behaviors and preferences. The data raises an interesting question – could these highly personalized messages, which [...]
IBM keeps rolling out the research data… an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want omnichannel shopping experiences.
by David // Wednesday, January 22, 2014 // cloud
Today, HPCWire, which covers the worlds fastest computers and the people who run them, published a podcast interview with Burak Yenier, co-founder of UberCloud, a Bright Pattern customer.
by David // Monday, January 20, 2014 // channels
New data from IBM Digital Analytics shows that mobile online traffic and sales in the United States soared in the fourth quarter of 2013, accounting for 35 percent of all online traffic and for 16.6 percent of all online sales, up significantly from the same quarter in 2012.
by David // Thursday, January 16, 2014 // ServicePattern
Everyone in the contact center industry agrees that last year’s changes to the Telephone Consumer Protection Act (TCPA) will have a big impact on operations in the coming year. Here’s how ServicePattern, our next generation cloud contact center solution, can help.
by David // Tuesday, January 14, 2014 // multichannel
Burak Yenier of UberCloud and the High Performance Computing Experiment explains how he leverages cloud contact center solutions to support a global technology community. Bright Pattern is hosting a webinar with UberCloud, ‘Supporting a Global Community with Cloud Contact Center Solutions,’ on Thursday, February 6th, at 10 a.m. PST.
by David // Wednesday, January 8, 2014 // channels
New data from Pew Research confirms that social media is no longer just for youth. Some 73 percent of online adults now use a social networking website of some kind, and some 42 percent of online adults now use multiple social networking sites.