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Next Generation Contact Center in the Cloud

Job Hunting Tips for Returning Service Veterans

Elisabeth Greenbaum Kasson does a nice job with this blog post outlining job-hunting tips for returning U.S. service veterans, quoting, among others, John Reynolds of Veterans2Work, one of our partners in the Telecommuting for the Disabled Advisory Council.

Harness the Power of Digital, Master the Art of Mobile

Stuart Pike, Executive Director, Digital Audience Measurement, for Nielsen, says that, if you want to get your brand message across to the typical smartphone user, “you’ve got about 90 minutes of their day to make an impact.” Estimates of smartphone screen-time minutes available for brand marketing purposes vary from 60 minutes per day in the [...]

TCPA a Hot Topic at LeadsCon

Yesterday’s first LeadsCon calls and compliance track panel session, addressing the challenges of staying TCPA compliant, enjoyed a standing-room only crowd.

Study Suggests a Right Way, and a Wrong Way, to do Live Web Chat

KoMarketing Associates, of Boston, and Dianna Huff, a web marketing consultant based in New Hampshire, have released a B2B Website Usability Report that highlights a right way, and a wrong way, to implement live web chat.

Data Never Sleeps

This fascinating infographic from Domo, a real-time data analytics firm, shows just how busy consumers are with social media, mobile apps, and content creation.

Mobile Millennials Largest Generation in U.S. History

A meta study by Iris Mobile projects millennials to represent a $2.45 trillion market in 2015, thanks to their economic impact and purchasing power. And they’re highly reliant on mobile technology.

Release 3.5.3 of our Next Generation Cloud Contact Center Solution Now Available

Release 3.5.3 of ServicePattern, our next generation cloud contact center solution, has been released to our partners and deployed in our public cloud datacenters.

Highly Personalized Email Messages an Opportunity to Obtain Prior Written Consent for TCPA

A survey conducted in December of last year found that the vast majority of email recipients were more likely to increase their purchases from a retailer if the email message was highly personalized based on the recipients previous shopping behaviors and preferences. The data raises an interesting question – could these highly personalized messages, which [...]

Consumers Want a Connected, Personalized Experience Across All Channels

IBM keeps rolling out the research data… an IBM study of 30,000 global consumers, released earlier this month at the 2014 National Retail Federation convention reports that consumers want omnichannel shopping experiences.

UberCloud Podcast with HPCWire on the HPC Experiment

Today, HPCWire, which covers the worlds fastest computers and the people who run them, published a podcast interview with Burak Yenier, co-founder of UberCloud, a Bright Pattern customer.