Find out why Bright Pattern software has the highest ROI in the industry.
Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.
Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.
Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.
Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.
Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:
Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.
Completely customizable and easy to scale, virtual call center software keeps you and your business compliant and innovative by design – without costly upgrades. Transform your contact center with deceptively simple software that’s intuitive to use and your agents will love!
Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.
#1 in Platform Functionality
#1 in Interoperability
#1 in Hosting Reliability and Scalability
Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”
Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…
Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.
Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.
CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.
Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.
Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.
Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”
“True Omnichannel capabilities without significant license or professional service expenses.”
Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.
“All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”