Contact Center Software for Educational Organizations

Empower Students and Innovate in Education

Educational institutions depend on engagement and participation in order to empower students and communities and drive forward thought and learning. As students begin moving onto digital channels and adopt new technologies, educational institutions need to adapt their services to meet the needs of their students

With Bright Pattern’s AI-driven omnichannel contact center software, make providing exceptional customer experiences easy. Utilize Bright Pattern’s cloud contact center software to implement automation on the most basic tasks in your call center operations and reach students on any digital channel. Provide students easy access to campus services, immediate access to information, and multiple channels to connect with educators and administrators.

It's easy to set up and use, it also doesn't take much time for integration. Their support team is always quick to answer any question, and are very knowledgeable.
- NAOMI O, SR. CX MANAGER

Powerful CX Features for the Education Sector

AI-Powered

Powered by best-of-breed AI, Bright Pattern’s solution enables sentiment and text analysis for agent assist and intelligent routing.

True Omnichannel

Connect with students on any channel of communication. Support all emerging digital channels, like video, text messaging, and social media.

Unified Agent Desktop

View all interaction records, access all channels of communication, and route interactions from one, easy-to-use Agent Desktop.

Custom Scenario Builder

Customize our contact center solution with powerful APIs to suit your school program.

Intelligent Routing

Utilizing powerful AI and advanced IVRs, perform omnichannel routing easily and get students information quickly.

Quality Management

Ensure consistent, personalized customer experiences with omnichannel quality management, powered by AI and analytics.

Connect With Students On Any Channel

Students are becoming increasingly digital as classrooms, administration, and additional information become digitized. Connect with students seamlessly on any channel, like voice call, video call, SMS, text messaging, messaging apps, mobile apps, and more. Boost your customer experience scores and empower students.

Quality Management on Every Interaction

Bright Pattern’s cloud customer experience platform has built-in omnichannel quality management that utilizes AI and analytics to monitor 100% of interactions on every channel. Ensure best practices are being followed, boost first call resolution, ensure proper training of new hires, and empower contact center agents. Implement workforce optimization through comprehensive quality management.

Comprehensive Compliance

Bright Pattern’s contact center software is fully compliant with HIPAA, GDPR, TCPA, SOC, and PCI. Utilizing advanced encryption, secure data storage, comprehensive access control, and third-party integration, Bright Pattern’s omnichannel solution is fully secure. Deliver secure customer service and ensure data protection with full compliance.

Education Call Center Software

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Best ROI and Time to
Implement

Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.

Related Resources

Trend Report
2021 Customer Experience Trends
Report
Frost & Sullivan Contact Center Buyers Guide

Hundreds of Five Star Reviews

The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.
5/5
Derek G.
It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
5/5
KC R.
Easy to Administer and Powerful to Use
5/5
Howard Leary II
The power of predictive dialing technology and the flexibility offered by a first-rate company. With Bright Pattern, we have the ability to be agile and effective.
5/5
Gerardo G.
I use Bright Pattern as an outbound telephone and SMS platform. They have been very helpful!
5/5
William Ayer
I recently deployed this software for an outsourcing firm. They were able to deploy it in service of over a dozen customers. Bright Pattern was easy to deploy.
5/5
Tripp K.
First, the Brightpattern team is extremely customer focused and always willing to support customizations, or modifications to the product to address feature requirements in a quickly changing market.
5/5
Brian Feinberg

Frequently Asked Questions

Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your higher education program. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.

Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern’s is a worldwide leading provider of call center solutions and is designed with nonprofit organizations in mind. Bright Patteren’s software can be tailored for any kind of contact center, specifically contact centers for educational organizations. With intelligent routing and built-in quality management, Bright Pattern can ensure personalized, consistent customer experiences.

Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.

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