Educational institutions depend on engagement and participation in order to empower students and communities and drive forward thought and learning. As students begin moving onto digital channels and adopt new technologies, educational institutions need to adapt their services to meet the needs of their students
With Bright Pattern’s AI-driven omnichannel contact center software, make providing exceptional customer experiences easy. Utilize Bright Pattern’s cloud contact center software to implement automation on the most basic tasks in your call center operations and reach students on any digital channel. Provide students easy access to campus services, immediate access to information, and multiple channels to connect with educators and administrators.
Students are becoming increasingly digital as classrooms, administration, and additional information become digitized. Connect with students seamlessly on any channel, like voice call, video call, SMS, text messaging, messaging apps, mobile apps, and more. Boost your customer experience scores and empower students.
Bright Pattern’s cloud customer experience platform has built-in omnichannel quality management that utilizes AI and analytics to monitor 100% of interactions on every channel. Ensure best practices are being followed, boost first call resolution, ensure proper training of new hires, and empower contact center agents. Implement workforce optimization through comprehensive quality management.
Bright Pattern’s contact center software is fully compliant with HIPAA, GDPR, TCPA, SOC, and PCI. Utilizing advanced encryption, secure data storage, comprehensive access control, and third-party integration, Bright Pattern’s omnichannel solution is fully secure. Deliver secure customer service and ensure data protection with full compliance.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your higher education program. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s is a worldwide leading provider of call center solutions and is designed with nonprofit organizations in mind. Bright Patteren’s software can be tailored for any kind of contact center, specifically contact centers for educational organizations. With intelligent routing and built-in quality management, Bright Pattern can ensure personalized, consistent customer experiences.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.