CONTACT CENTER SOFTWARE FOR EDUCATIONAL ORGANIZATIONS
CREATE AN EXCELLENT EXPERIENCE TO ATTRACT NEW STUDENTS
Education institutions have many different student engagement touchpoints, making it difficult to provide a consistent experience. Whether it be answering services, career track advisement, fundraising campaigns, or outbound campaigns for recruitment, the education industry faces many challenges, including shrinking budgets, increased competition, and higher demands from ever-changing digitally savvy students.
Today’s students want immediate access to information on the mobile and digital channels they use daily with their friends and family. In order to stand apart in the competitive education sector, education institutions must differentiate themselves by creating the experience that students expect through omnichannel communications.
EMPOWERING EDUCATION INSTITUTIONS TO COMMUNICATE SEAMLESSLY ON ANY CHANNEL
It is important to enhance the student experience by providing support on the channels they like to use. Digitally savvy students want to access information on self-service channels as well as in-app and through social messengers.
MEET STUDENTS ON THE CHANNEL OF THEIR CHOICE
Communicate with current and prospective customers on new emerging channels like Facebook, WeChat, WhatsApp, and other mobile apps. Provide students with information about campus life, social activities, clubs, sporting events, admissions, and more
PROACTIVE STUDENT EXPERIENCE
Keep students updated with proactive engagement via text messages. Share notifications and updates about registration, school activities, and billing status. Proactive alerts can also be used in cases of emergencies on campus.
UNIFIED DESKTOP
Consolidating customer data, communication tools, and easy-to-access information into a single desktop is critical in servicing your customers. The decluttered Agent Desktop puts actionable customer data and knowledge at your agents’ fingertips so they can solve customer problems, not hunt for information. By bringing all customer data to a single screen, agents are empowered to personalize each interaction.
INTELLIGENT ROUTING
Education institutions communicate with students on the variety of topics. To ensure lower average handle time and improved customer experience, deploy intelligent routing so that each student is routed to the correct department and the most skilled agent based on their specific inquiry.
SELF-SERVICE IVR
Several student inquiries can be handled in a self-service IVR. Provide quick options to access billing information through simple IVR menus. You can quickly adjust the IVR based on intelligent student calling data to optimize performance without needing the help of IT professionals.
FLEXIBILITY AND SCALABILITY
Education institutions experience off-seasons and peak seasons requiring a platform that is flexible and scalable. A cloud-based platform makes it easier to scale agents and call volumes, paying for only what you use, month to month.
EFFORTLESS INBOUND AND OUTBOUND CAMPAIGNS
Provide effortless inbound support to current students for appointment setting and student services like driving directions, parking permits and tuition costs. Engage potential students and strengthen alumni relations with outbound calling campaigns.
ASK HOW BRIGHT PATTERN CAN REDUCE COSTS
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service
