Conversational Interactive Voice Response is a new kind of interactive voice response (IVR) system that leverages artificial intelligence (AI) and bot technology for smarter, easier automation. Unlike traditional IVRs that prompt callers to select from numerous menu options, conversational IVRs utilize speech technology and automated assistants that let customers choose options through speaking.
Bright Pattern’s conversational interactive voice response system allows callers to interact with the menu and choose the appropriate option or extension naturally in their own words, eliminating the need to memorize option numbers or touch the dialpad. With IVR applications, you can understand your customers better than ever.Implementing conversational IVRs can help you resolve issues more quickly, reduce operation costs, reduce abandonment, meet and exceed customer expectations, and provide successful self-service for increased customer satisfaction.
Powered by integrations with Google and IBM, conversational IVR systems utilize speech-to-text technology, Natural Language Processing, Machine Learning, and Natural Language Understanding to learn about customer behavior, collect data, and deliver insights based on what customers say. Whether you operate a small business or large enterprise, turn on conversational IVR to get the most out of your omnichannel contact center software and build brand loyalty.