Conversational IVR is a new kind of interactive voice response (IVR) system that leverages artificial intelligence (AI) for smarter, easier self-service. Unlike traditional IVRs that prompt callers to select from numerous menu options, conversational IVR lets customers choose the path they prefer by simply saying what they want.
Customer-focused, Bright Pattern’s conversational IVR allows customers to interact naturally in their own words, eliminating the need to memorize option numbers or touch the dialpad. Know your customers better than ever before, and resolve issues quickly, reduce abandonment, and provide successful self-service.
Powered by integrations with Google and IBM, conversational IVR utilizes speech-to-text technology, Natural Language Processing, and Natural Language Understanding to learn about customer behavior, collect data, and deliver insights based on what customers say. Turn on conversational IVR to get the most out of your omnichannel contact center software.