Conversational IVR Powered by Natural Language Processing
Bright Pattern’s call center software is made for self-service within your contact center through our interactive voice response, or IVR, system. Powered by Natural Language Processing, or NLP, and artificial intelligence for accurate caller speech recognition, Bright Pattern’s conversational IVR system ensures a smooth customer experience by allowing callers to use their natural language and their own words during customer interactions.
Bright Pattern’s conversational interactive voice response differs from a traditional IVR in that it allows callers to interact with the menu in their own words, reducing complexity during the customer interaction. Rather than an IVR menu powered by a robotic voice, user input and customer data is collected through the customer’s voice. A conversational IVR is a cost-effective way to streamline self-service in call center operations to help resolve issues more quickly, reduce operation costs, and exceed customer expectations and increase customer satisfaction.
Powered by integrations with Google and IBM, conversational IVR systems utilize speech-to-text analytics, Natural Language Processing (NLP), Machine Learning, and Natural Language Understanding (NLU) to increase customer engagement, better serve caller’s needs, and handle increased call volume. Whether you operate a small business or large enterprise, turn on conversational IVR to get the most out of your contact center to increase caller satisfaction.