Conversational IVR

Conversational IVR is a new kind of interactive voice response (IVR) system that leverages artificial intelligence (AI) for smarter, easier self-service. Unlike traditional IVRs that prompt callers to select from numerous menu options, conversational IVR lets customers choose the path they prefer by simply saying what they want.

Customer-focused, Bright Pattern’s conversational IVR allows customers to interact naturally in their own words, eliminating the need to memorize option numbers or touch the dialpad. Know your customers better than ever before, and resolve issues quickly, reduce abandonment, and provide successful self-service.

Powered by integrations with Google and IBM, conversational IVR utilizes speech-to-text technology, Natural Language Processing, and Natural Language Understanding to learn about customer behavior, collect data, and deliver insights based on what customers say. Turn on conversational IVR to get the most out of your omnichannel contact center software.

Benefits for Customers

Transformation of Customer Relationship

Allow customers to interact naturally in their own words, eliminating the need to memorize options.

Self-Service That Customers Actually Like

Resolve issues quickly, let customers self-serve successfully, and reduce IVR abandonment.

Adapts to Customer Behavior and Needs

AI from Google and IBM enables the conversational IVR to continually learn and improve over time.

Benefits for Brands

Higher Resolution Rates for Better CX

Conversational IVR listens to customers, routing them to the best agent, not just the first available agent.

Make Smarter Business Decisions

Learn what customers expect after responses, and drive them toward premium products and services.

Native Omnichannel Engagement

Agents seamlessly engage with customers on all media channels, leveraging meaningful customer data.

Conversational IVR


Why Wait?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service