Perhaps the biggest decision in deploying a remote workforce is finding the right platform for your business. Backed by industry leaders and world-class customer service, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. The Bright Pattern omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
Bright Pattern allows you to manage agents dispersed around the globe, whether in an office or at home. This virtual pool of agents can be managed as one central group for efficiency even if they are located remotely. As the name suggests, the omnichannel platform allows representatives to engage with customers across a wide variety of channels (e.g., voice, IVR, SMS, chat, messaging, etc.) and effortlessly switch between them as one seamless conversation with the customer.
The Bright Pattern omnichannel contact center platform maintains context and relevant information across all channels as if it were a single conversation, resulting in greater personalization and higher levels of customer satisfaction. Bright Pattern also lets companies use AI to monitor every single interaction on every channel so that quality assurance and great customer experience can be delivered in a single omnichannel customer experience platform.
Is your organization in need of a remote workforce? Contact Bright Pattern today for more guidance and a free demo.