As the fastest growing company in Texas, Everise relies on Bright Pattern to deliver innovative tech support services for Internet of Things (IoT) consumer products. Everise needed a technology partner that would continue to innovate with their growing company and support customer interactions on all the channels their high tech end users were wanting to use.
With Bright Pattern, Everise was able to grow their number of agents by 30x over two year. They have also decreased outages, experiencing an uptime of 99.999%. They also observed a substantial decrease in agent training time and deployment, seeing a decrease by 50% in the time it took to train and deploy agents.
“Our contact center model is still evolving on a lot of fronts,” said Roger Meador, the previous SVP of Information Technology at Everise. “Bright Pattern did better at meeting our initial requirements than anyone else. And they’ve continued to listen and collaborate with us on new features. As our business matures and our customers’ needs evolve, we need a contact center infrastructure that we can rely on to evolve with us.”
Read the full case study to see how Bright Pattern helped Everise improve their Customer Experience.