Last week, G2 Crowd released its Fall 2019 CCaaS grid and market report. The report is aimed at helping companies narrow down technology options when searching for a new cloud contact center partner. The report uses unbiased, real customer data and reviews to judge the vendors on different indexes. Indexes include a usability index, an ROI index, an implementation index, and a relationship index that rates the vendors’ support and ease of business.
Bright Pattern is proud to not only rank high in all indexes but to have the best ROI for the second quarter in a row. This means our customers rank the ROI of our contact center software higher than all other vendors! Yes, that means vendors like NICE inContact, Talkdesk, Genesys, and others.
Not only did we win the best ROI of all vendors, we also outranked top competitors when it came to the relationship we have with our customers. Customers rated Bright Pattern as exemplary for both customer support and ease of doing business.
Additionally, Bright Pattern had the second best time to go live in the industry. Speed of implementation, ROI, and a trusted partner is what Bright Pattern delivers to customers.
The graphs shown illustrate how Bright Pattern compared to the top competitors in the CCaaS market.
We believe that companies of all sizes and in all industries deserve an innovative solution that doesn’t need extensive professional services or months of rigorous IT to implement. The customer satisfaction results shown in the Fall G2Crowd report ranks Bright Pattern first for ROI, quality of support, and other product feature categories.
Download your free copy of the Fall 2019 G2 Crowd CCaaS Report for more information on the CCaaS market.
Ted Hunting leads marketing at Bright Pattern, a leader in simplifying and innovating cloud customer service. Previously Ted worked at Genesys where he led North America Marketing with over 15 years in the customer experience industry. Prior to that Ted worked for startups and enterprise software and hardware companies in all marketing functions. In addition to his CX experience, Ted has a background in business intelligence and large scale computing systems. Ted is a graduate of the Ross School of Business at the University of Michigan with a marketing and finance background.