[vc_row][vc_column][vc_column_text]Having a virtual call center unlocks many unique opportunities for contact centers and customer service operations. Opportunities include having the ability to hire talented agents from across the world, getting the latest technology immediately, and lowering costs of maintenance. But the most important benefit of having a virtual call center is business continuity. In the event of a disaster, a virtual call center will never go down and contact center operations can be managed flexibly. Contact center agents can turn their homes into offices, delivering exceptional customer services from the safety and comfort of their homes. In light of the COVID-19 pandemic, the need to switch to a virtual contact center solution is becoming more apparent with many companies turning to the remote workforce to keep up productivity.
