Enterprises rely on reliability and scalability in their call center solution to deliver exceptional customer service. Dealing with high call volumes and a rapidly evolving technology sector, enterprises need a solution that can scale instantly to meet demands, is secure to ensure customer privacy and data protection, and will experience zero downtime.
Bright Pattern’s AI-driven omnichannel contact center software provides a fully customizable, secure solution that can address the many requirements for a large enterprise looking to provide great customer service at a massive scale.
Bright Pattern’s contact center solution is based on the cloud and provides access to advanced features without the hassle of having to maintain them. Utilize any communication channel to connect with clients and deliver exceptional customer experiences. Whether you’re a sales team looking to meet quotas, a help desk providing support, or a support team looking to connect with clients at the right time, Bright Pattern can help power large enterprises and streamline workflow.
Bright Pattern’s enterprise-grade contact center software is scalable to thousands of concurrent users within the same platform. Administrators are able to set service configurations that are optimized to manage large operations. Administrators can also configure a large number of services efficiently, and can utilize Bright Pattern’s data reporting architecture for fast data collection and report generation. During call volume peaks, Bright Pattern is able to handle peak loads through over-provisioned servers, data links, and storage, allowing your contact center to operate seamlessly even during high call volumes.
Bright Pattern’s contact center software is fully customizable to match your specific use case and to match your existing environment. Integrate our platform with your existing systems seamlessly with minimal disruption. Bright Pattern provides a number of APIs and built-in integrations to seamlessly integrate with your existing systems. Bright Pattern’s platform is also able to operate globally, allowing your enterprise contact center software to service customers from anywhere around the world on the Bright Pattern platform.
Bright Pattern beat all other CCaaSS vendors for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is one of the leading vendors for AI-driven omnichannel contact center software. Our contact center software is true omnichannel, allowing you to seamlessly connect with customers over any channel. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern is a worldwide leading provider of call center solutions and is designed for large enterprises. Bright Pattern’s enterprise call center software is scalable, reliable, and customizable to match your existing systems.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.