Comprehensive Compliance
Complying with government and industry regulations is mandatory for any contact center. Call centers that handle sensitive information like credit card data, payment card information, personal health information, cardholder data, and any identifiable information are legally obligated to follow regulations and laws set by the government and regulatory organizations. These regulations and laws protect customers and regulate contact centers to ensure customer safety.
Bright Pattern’s contact center software is fully compliant and features many advanced security measures to protect customer information and sensitive data.